Paula Blevins
Science Hill,KY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Driver License Regional Credentialing Specialist
Commonwealth of Kentucky
07.2024 - Current
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintain all output logs.
- Customer service professional with phone and walk in services.
- Basic accounting skills, collecting and processing payments.
- Process and review non US citizens applications.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Realtor
Lake Homes
04.2024 - Current
- Coordinated various aspects of real estate transactions
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
Classifieds Manager
Commonwealth Journal
08.2022 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cosmetologist
Serenity Salon
02.2008 - 02.2020
- Accomplished multiple tasks within established timeframes.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization. Maintained all output logs.
- Leadership abilities, working as a team or as an individual.
- Basic accounting skills, collecting and processing money.
- Customer service professional with phone and walk in services.
- Daily deposits and reconciliation process
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained all output logs.
- Performed customer services professional technology. phone and face to face customer and employee service skills.
- Acquainted with banking and daily reconciliation processes.
Education
No Degree - Cosmetology
Somerset Beauty College
Somerset, KY06.2002
High School Diploma -
Pulaski County High School
Somerset, KY1988
Skills
- Time Managemen
- Customer Service
- Problem-solving abilities
- Clean Driving Record
- Active Listening
- Payment Processing
- Complaint resolution
- Team Development
- Documentation
- Prioritization
- Clerical Support
- Time Management
Timeline
Driver License Regional Credentialing Specialist
Commonwealth of Kentucky
07.2024 - Current
Realtor
Lake Homes
04.2024 - Current
Classifieds Manager
Commonwealth Journal
08.2022 - 11.2023
Cosmetologist
Serenity Salon
02.2008 - 02.2020
No Degree - Cosmetology
Somerset Beauty College
High School Diploma -
Pulaski County High School
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