PAULA BOUCHAR
Detroit,MI
Summary
Experienced Program Manager with 15 years of expertise delivering projects on time and within budget, managing multiple initiatives, and driving operational efficiency through cross-functional collaboration.
Overview
1
1
Certification
16
16
years of professional experience
Work History
PROGRAM MANAGER/ENTERPRISE OPERATIONS MANAGER
FordDirect
Ford, Lincoln, Quick Lane
04.2021 - Current
- Executed and supported sales events, service events, and programs to enhance operational effectiveness
- Coordinated cross-functionally across Tier 3 Products
- Supported special programs, launches, pilots
- Knowledge-shared across Product Team, Vendor Partners & Dealer Engagement Team (DET)
- Finalized Product team tactics / recommendations and facilitated brainstorming sessions
- Created DET one-pagers, playbooks, and tactic recommendation decks/presentations to streamline communication and provide clear guidance
- Maintained cross-product status updates and success tracking to improve stakeholder communications and project transparency
- Hosted webinars/seminars and shared upcoming event content details
- Developed customized Jira dashboards for OEM team members to manage quarterly roadmaps, prioritize initiatives, balance workloads, and maintain visibility into deliverables throughout the year
PROGRAM MANAGER
Allied Printing Company Inc.
Morpace/SPH Analytics, IHS Markit, NHTSA, Honeywell, Consumers Energy, Fallon Health
12.2018 - 06.2020
- Formulated and managed interconnected projects to align with strategic objectives
- Assessed program performance to inform decision-making and enhance ROI
- Identified and proactively managed potential campaign risks and liabilities
- Managed internal teams to ensure timely and budget-compliant deliverables
- Supervised team and provided feedback to improve efficiencies and effectiveness
- Collaborated with Executive Leadership on day-to-day high-level business needs
- Created customer samples for review/approval following proper quality check inspection
BUSINESS/PROJECT MANAGER
roundtable6
Ally Financial (Dealer CRM and B2B) and MSGCU-Michigan Schools and Government Credit Union
04.2017 - 08.2018
- Implemented processes, business plans and strategies to achieve business goals and objectives
- Secured resources to fulfill campaign scope of work
- Cultivated relationships with partners, vendors, and suppliers
- Ensured adherence to legal rules and guidelines
- Analyzed business performance against budget, goals
- Generated annual, quarterly, monthly business reports and forecasts
- Worked and communicated with vendors to ensure event completion and success
- Delegated project tasks to employees best positioned to complete them
- Facilitated daily scrum meetings to avoid possible obstacles that would prevent meeting deadlines
SENIOR ACCOUNT EXECUTIVE
MRM McCann
Chevrolet CLM (Customer Lifecycle Management)
10.2015 - 03.2017
- Collected campaign direction from client and briefed internal and external teams to align project objectives
- Ensured accurate implementation of client requests and edits, facilitating project alignment with expectations
- Reviewed and tested digital projects for accuracy before launch, ensuring seamless user experience
- Presented final product to client via consumer facing web/mobile applications
- Utilized agile project management software and trained internal and external teams
ACCOUNT EXECUTIVE
Campbell Ewald
United States Automobile Association, Consumers Energy, United Services Automobile Association, Kaiser Permanente, Chevrolet, McKesson
05.2010 - 08.2015
- Administered campaigns and schedules, ensuring compliance with client demands
- Advised, delegated and supervised coordination and creative teams through project completions
- Managed marketing communications across DM, digital, TV, email, radio, and print channels
ASSISTANT ACCOUNT EXECUTIVE
Meredith Xcelerated Marketing
Chrysler Group (Jeep, Dodge, Chrysler, RAM, FIAT) International CRM | HAP Insurance
09.2012 - 03.2013
- Administered campaigns and communications, ensuring alignment with client demands
- Advised and delegated tasks to coordination and creative teams, overseeing project completions
- Managed marketing communications across DM, digital, TV, email, radio and print channels
Education
BACHELOR OF ARTS - GRAPHIC COMMUNICATION
Baker College
Auburn Hills01.2010
ASSOCIATE OF APPLIED SCIENCE - WEB DESIGN
Baker College
Auburn Hills01.2008
Skills
- Agile Project Management
- Atlassian Jira
- Process improvement
- Microsoft Office Suite
- Adobe Creative Suite
- Time management
- Critical thinking
- Problem Solving
- Collaboration
- Team Leadership and Direction
- Adaptability
- Communication
- Strong Work Ethic
- Organization
- Media buying systems
Certification
Project Management Professional (PMP Certified) | Project Management Institute | 2023
Timeline
PROGRAM MANAGER/ENTERPRISE OPERATIONS MANAGER
FordDirect
04.2021 - Current
PROGRAM MANAGER
Allied Printing Company Inc.
12.2018 - 06.2020
BUSINESS/PROJECT MANAGER
roundtable6
04.2017 - 08.2018
SENIOR ACCOUNT EXECUTIVE
MRM McCann
10.2015 - 03.2017
ASSISTANT ACCOUNT EXECUTIVE
Meredith Xcelerated Marketing
09.2012 - 03.2013
ACCOUNT EXECUTIVE
Campbell Ewald
05.2010 - 08.2015
ASSOCIATE OF APPLIED SCIENCE - WEB DESIGN
Baker College
BACHELOR OF ARTS - GRAPHIC COMMUNICATION
Baker College