Paula Brooks
Katy,TX
Summary
Dedicated and versatile professional with over 20 years of experience in customer service, 5 years in management, 4 years as a Medical Assistant, and 17 years as a School Bus Driver. Known for reliability, strong interpersonal skills, attention to detail, and a commitment to safety and excellence. Adept at managing teams, delivering compassionate healthcare, and fostering positive relationships with clients, patients, and the community.
Overview
13
13
years of professional experience
1
1
Certification
Work History
School Bus Driver
Student Transportation of America, STA
Missouri City, TX
06.2020 - Current
- Safely transported students to and from school and events
- Conducted daily vehicle inspections and adhered to safety regulations
- Used navigation equipment and two-way radio while remaining focused on safety.
- Communicated effectively with parents, school staff, and students
- Performed pre-trip inspections of the bus according to established procedures.
- Ensured safety of students by following all traffic laws and regulations.
Management/Supervisory Roles
Timewise Gas Station
Katy, TX
02.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained new employees on store policies, procedures and customer service standards.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated with vendors to secure product availability at competitive prices.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
(Remote)Customer Service Representative
KJAY LLC
Katy, TX
05.2019 - 02.2020
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with product selection based on their needs and preferences.
School Bus Driver
Cy Fair Independent School District
Cypress, TX
08.2016 - 05.2019
- Ensured compliance with state and federal transportation regulations.
- Communicated effectively with parents regarding student transportation issues.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Used navigation equipment and two-way radio while remaining focused on safety.
Medical Assistant
The Greenville Clinic
Greenville , MS
10.2012 - 04.2016
- Assisted physicians with patient exams and minor procedures
- Collected vital signs and maintained accurate medical records
- Scheduled appointments and handled front-desk administrative duties
- Provided empathetic care and education to patients and their families
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Changed dressings on wounds to prevent infection and check for healing.
Education
Certificate - Medical Assistant
The College of Health Care Professions
TX03-2025
Certificate of Technical Studies - Phlebotomy
Lone Star College
Houston, TX06-2016
High School Diploma -
Greenville High Scholo
Greenville, MS05-1995
Skills
- Patient Care & Medical Support
- Phlebotomy techniques
- Electronic health records
- Effective communication
- Team Leadership & Staff Supervision
- Customer Conflict Resolution
- Safety & Emergency Protocols
- Patient relations
- Specimens collection and processing
- HIPAA compliance
- Patient assessments
- Medical office administration
- Intake control
- Payment collection
- Administrative & Clerical Support
- Communication & Interpersonal Skills
- CPR & First Aid Certified
References
Available upon request
Certification
AMERICAN HEART ASSOCIATION
CPR /AED
HOUSTON,TX. OCT2024-OCT2026
NATIONAL REGISTERED CERTIFIED MEDICAL ASSISTANT
Medical Assistant
MARCH2025- MARCH2027
HIPAA COMPLIANCE TRAINING
APRIL12, 2024
OSHA COMPLIANCE TRAINING
MARCH 22, 2024
CLASS B CDL
Affiliations
- ORDER OF EASTERN STAR (OES)
Timeline
Management/Supervisory Roles
Timewise Gas Station
02.2022 - 06.2023
School Bus Driver
Student Transportation of America, STA
06.2020 - Current
(Remote)Customer Service Representative
KJAY LLC
05.2019 - 02.2020
School Bus Driver
Cy Fair Independent School District
08.2016 - 05.2019
Medical Assistant
The Greenville Clinic
10.2012 - 04.2016
Certificate - Medical Assistant
The College of Health Care Professions
Certificate of Technical Studies - Phlebotomy
Lone Star College
High School Diploma -
Greenville High Scholo
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