Paula Brown
Opelousas,Louisiana
Summary
Organized and dependable candidate successful at managing multiple priorities in a multitude of environments, such as animal care and customer service, with a positive attitude. Skilled in problem-solving in high stress scenarios.
Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills with proper accommodations.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
01.2023 - Current
- Completed on-time deliveries by choosing the best and most efficient routes.
- Delivered sensitive packages to customer doorsteps and business offices.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
Cat Caretaker
Acadiana Animal Aid
05.2022 - 10.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards in free-roam areas as well as in kennels.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Coordinated timely, appropriate animal transfers with shelters, rescue organizations and animal centers.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Educated visitors on proper animal care and handling.
Professional Grooming Apprentice
Petsmart
03.2021 - 07.2021
- Worked under guidance of experienced professionals to learn trade best practices and techniques as well as proper animal handling.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Monitored animals for behavioral problems.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Routinely disinfected tools, kennels and other areas throughout the day.
- Answered phone inquiries, scheduled appointments and completed other receptionist duties.
- Completed janitorial tasks daily.
Cat Kennel Technician
Austin Pets Alive
05.2020 - 10.2020
- Deep-cleaned each kennel daily and safely handled sickly animals according to regulations.
- Monitored food and water intake as well as monitored for any changes in behavior, eating, ect.
- Completed janitorial duties such as: litter box deep-cleaning, laundry, sweeping and mopping, ect.
- Kept animals clean and free of contaminants to promote optimal health.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Followed pet care instructions for dietary needs and medication regimens.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Animal Caretaker
Brazoria County SPCA
07.2019 - 02.2020
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Informed potential adopters about each animal and addressed questions.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Documented observations of animal behavior and physical condition to track health and progress.
- Administered medications to animals in treatment and documented changes in condition.
- Protected animals from care errors by maintaining clear and secure tags.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Education
Associate of Science - Biology
Lee College
Baytown, TX05.2024
Skills
- Care Monitoring
- Safety Monitoring
- Behavior Observation
- Customer Service/Relationship Building
- Medication Administration/Documentation
- Facilities Maintenance
- Appointment Scheduling
- Inventory Management
- Problem-Solving
Timeline
Delivery Driver
DoorDash
01.2023 - Current
Cat Caretaker
Acadiana Animal Aid
05.2022 - 10.2022
Professional Grooming Apprentice
Petsmart
03.2021 - 07.2021
Cat Kennel Technician
Austin Pets Alive
05.2020 - 10.2020
Animal Caretaker
Brazoria County SPCA
07.2019 - 02.2020
Associate of Science - Biology
Lee College
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