Paula Brown
FISERV
Omaha,NE
32
years of professional experience
Experienced operations professional specializing in client operations support and process oversight within financial services. Led teams in resolving workflow issues while upholding quality and compliance standards. Expertise in operational coordination and production environments, consistently delivering accuracy and efficiency to meet client and business expectations.
Work History
Client Operations Support - Professional II
4 Years 2 Months- Supported client operations activities in fast-paced financial services environment to ensure seamless service delivery.
- Coordinate with internal teams to maintain service quality, workflow accuracy, and timely completion of operational tasks.
- Assisted in resolving operational issues and facilitated day-to-day processing needs to maintain service quality.
- Contributed to efficient service delivery by ensuring accuracy and consistency in adherence to established procedures.
Amex Production Supervisor
7 Years 7 Months- Supervised production associates to enhance daily operations.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Resolved issues quickly to maintain productivity goals and minimize workflow disruption.
- Reviewed work for quality and compliance with company standards and production specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Fostered a productive, compliant, team-oriented work environment.
Production Operator II
20 Years 2 Months- Operated production equipment to achieve daily manufacturing and processing goals.
- Maintained production flow and adhered to operating procedures for quality output.
- Supported daily production tasks in a fast-paced environment. in a deadline-driven environment.
- Assisted with routine production tasks in a deadline-driven environment.
Education
High School Diploma
Skills
Client Operations Support
Service Delivery
Operational Efficiency
Quality Compliance
Process Improvement
Workflow Coordination
Operational Oversight
Problem Resolution
Continuous Improvement
Cross-Functional Collaboration
Team Leadership
Client Support Services
Accomplishments
- Built more than 30 years of experience across production operations, supervision, and client support roles.
- Advanced from machine operations into production leadership and client operations support.
- Demonstrated long-term success in maintaining quality, efficiency, and operational consistency in financial services environments.
Section name
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- GPT 5.4
Timeline
Client Operations Support - Professional II
FISERV
08.2022 - CurrentRead More
Amex Production Supervisor
Fiserv | Starwood
12.2014 - 07.2022Read More
Production Operator II
First Data Resources - FISERV
10.1994 - 12.2014Read More
Northwest High School
High School Diploma
Read More