Ruben E. Altamira Jr.
Aurora,CO
Summary
Client-focused administrative professional with experience supporting clients and internal teams in fast-paced, service-driven environments. Strong background in scheduling, coordination, documentation, and professional communication. Well-versed in Adobe Creative Cloud and Microsoft Office for document preparation, organization, and client-facing materials. Known for remaining calm under pressure, handling sensitive information with discretion, and delivering consistent, high-quality service. Bilingual in English and Spanish; CPR & AED certified.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Supervisor / Concierge II / Client Services / Personal Trainer
Life Time Fitness
03.2021 - Current
- Served as a primary client services point of contact, assisting members with account setup, enrollment, scheduling, and service-related inquiries
- Maintained a calm, professional presence while resolving client concerns, including high-stress or emotionally charged situations
- Coordinated appointments, managed daily schedules, and ensured efficient workflow across departments
- Maintained accurate client records, documentation, and service notes in accordance with privacy and operational standards
- Supported clients during physically and emotionally sensitive situations with empathy, discretion, and professionalism
- Assisted with daily operational flow, inventory tracking, and facility readiness
- Communicated clearly with diverse populations, building trust and long-term rapport
- Utilized Adobe Creative Cloud to create, edit, and organize client-facing materials and internal documents
- Contributed to client retention and revenue growth by educating members on training and wellness services, generating approximately $8,000–$10,000 in trailing monthly service sales through consultative, needs-based conversations
- Supervised staff and collaborated with cross-functional teams to maintain service quality and consistency
- Demonstrated strong independence while managing multiple responsibilities and competing priorities
- Nutrition Education (Non-Clinical):
- Provided general nutrition education within approved scope of practice
- Educated clients on portion awareness, meal structure, and foundational nutrition concepts
- Maintained strict non-diagnostic, non-prescriptive boundaries in client education
Education
Associate of Arts - Business Administration
Community College of Denver
Denver, CO01.2021
High School Diploma - undefined
Grandview High School
Aurora, CO01.2019
Skills
Led client engagement efforts to elevate service quality and satisfaction levels Fostered strong partnerships through strategic communication and support programs Advocated for client insights to drive ongoing improvements in service execution
Certification
- American Red Cross – CPR & AED Certified
- ISSA Certified Personal Trainer
- ISSA Certified Nutrition Coach
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Supervisor / Concierge II / Client Services / Personal Trainer
Life Time Fitness
03.2021 - Current
Associate of Arts - Business Administration
Community College of Denver
High School Diploma - undefined
Grandview High School