Ruben E. Altamira Jr. - Operations Supervisor / Concierge II / Client Services / Personal Trainer - Life Time Fitness

Summary

Client-focused administrative professional with experience supporting clients and internal teams in fast-paced, service-driven environments. Strong background in scheduling, coordination, documentation, and professional communication. Well-versed in Adobe Creative Cloud and Microsoft Office for document preparation, organization, and client-facing materials. Known for remaining calm under pressure, handling sensitive information with discretion, and delivering consistent, high-quality service. Bilingual in English and Spanish; CPR & AED certified.

Overview

5

years of professional experience

1

Certification

Work History

Operations Supervisor / Concierge II / Client Services / Personal Trainer

Life Time Fitness

Parker, CO

03.2021 - Current

Served as a primary client services point of contact, assisting members with account setup, enrollment, scheduling, and service-related inquiries
Maintained a calm, professional presence while resolving client concerns, including high-stress or emotionally charged situations
Coordinated appointments, managed daily schedules, and ensured efficient workflow across departments
Maintained accurate client records, documentation, and service notes in accordance with privacy and operational standards
Supported clients during physically and emotionally sensitive situations with empathy, discretion, and professionalism
Assisted with daily operational flow, inventory tracking, and facility readiness
Communicated clearly with diverse populations, building trust and long-term rapport
Utilized Adobe Creative Cloud to create, edit, and organize client-facing materials and internal documents
Contributed to client retention and revenue growth by educating members on training and wellness services, generating approximately $8,000–$10,000 in trailing monthly service sales through consultative, needs-based conversations
Supervised staff and collaborated with cross-functional teams to maintain service quality and consistency
Demonstrated strong independence while managing multiple responsibilities and competing priorities
Nutrition Education (Non-Clinical):
Provided general nutrition education within approved scope of practice
Educated clients on portion awareness, meal structure, and foundational nutrition concepts
Maintained strict non-diagnostic, non-prescriptive boundaries in client education

Education

Associate of Arts - Business Administration

Community College of Denver

Denver, CO

01.2021

High School Diploma - undefined

Grandview High School

Aurora, CO

01.2019

Skills

Led client engagement efforts to elevate service quality and satisfaction levels Fostered strong partnerships through strategic communication and support programs Advocated for client insights to drive ongoing improvements in service execution

Delivered administrative and operational support aimed at streamlining workflows and optimizing productivity

Oversaw appointment scheduling and calendar management to enhance team productivity Coordinated meetings and events to ensure alignment with team objectives Advocated for effective time management strategies through comprehensive calendar oversight

Oversaw front desk operations and client intake procedures to optimize service delivery Collaborated with team members to enhance appointment scheduling and client communication strategies Established effective systems for tracking client information and analyzing feedback

Oversaw documentation and record management initiatives to drive operational efficiency Collaborated with various departments to optimize information retrieval and storage systems Championed best practices for maintaining precise records

Implemented data protection protocols to ensure compliance and maintain confidentiality of sensitive information

Directed initiatives to resolve conflicts and strengthen team dynamics Developed and implemented strategies that cultivated a positive work culture Led collaborative efforts to overcome challenges and elevate team effectiveness

Directed project timelines and resource allocation to optimize operational efficiency Coordinated with cross-functional teams to align priorities and fulfill strategic objectives Led initiatives that refined task management processes

Applied proficiency in Adobe Creative Cloud to enhance project quality and improve design efficiency

Directed team in leveraging Microsoft Office Suite to optimize productivity and enhance communication channels Oversaw creation of in-depth reports and presentations to support strategic decision-making Advocated for Excel usage in data analysis and project tracking to drive project success

Applied bilingual skills to strengthen interactions and understanding among diverse cultural groups

Certification

American Red Cross – CPR & AED Certified
ISSA Certified Personal Trainer
ISSA Certified Nutrition Coach

Languages

Spanish

Native or Bilingual

English