Paula Brumfield
Avon,OH
Summary
Dynamic and detail-oriented Medical Receptionist with extensive experience at UH Westshore Primary Care. Expert in appointment management and patient relations, ensuring seamless operations and compliance with HIPAA guidelines. Proven ability to enhance patient satisfaction through effective communication and problem-solving skills, contributing to a positive healthcare environment.
Overview
31
31
years of professional experience
Work History
Pharmacy Technician Trainee
Discount Drug Mart Call Center
Avon Lake, OH
02.2025 - Current
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Verified insurance coverage for medications.
Medical Receptionist
UH Westshore Primary Care/UH Avon Primary Care
Westlake, OH
10.2003 - 07.2024
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Medical Receptionist
Ohio Medical Group
Avon Lake, OH
08.1996 - 09.2003
Medical Receptionist
Anthony Bacevice MD
Lorain, OH
09.1994 - 08.1996
Education
Diploma in Medical Office Secretary - Medical Ofice
Southeastern Business College
Lorain, OH09-1994
Skills
- Appointment management
- Patient relations
- Patient registration
- Front desk operations
- EMR / EHR
- HIPAA guidelines
- Telephone etiquette
- Patient scheduling
- Office administration
- Prescription management
- Medication verification
- Problem solving
Timeline
Pharmacy Technician Trainee
Discount Drug Mart Call Center
02.2025 - Current
Medical Receptionist
UH Westshore Primary Care/UH Avon Primary Care
10.2003 - 07.2024
Medical Receptionist
Ohio Medical Group
08.1996 - 09.2003
Medical Receptionist
Anthony Bacevice MD
09.1994 - 08.1996
Diploma in Medical Office Secretary - Medical Ofice
Southeastern Business College