Paula Bruni-Connaghan

• Serve as the initial contact for MVA clients regarding PIP coverage and case details.
• Provide timely PIP claim information to providers at case initiation.
• Cultivate strong relationships with clients, PIP adjusters, and healthcare providers via various communication methods.
• Direct PIP payments appropriately to ensure timely payment.
• Review medical records and bills.
• Manage PIP applications, LPOAs, logs, and exhaust letters.
• Submits health insurance cards and exhaust letters to providers for uninterrupted billing.
• Maintain responsiveness to all communications the same day or within 24 hours, ensuring client satisfaction.
• Streamlined medical, bill, and open records request processes enhance turnaround times.
  Coordinated recorded statements among clients, attorneys, and adjusters for comprehensive documentation.
  Facilitated settlement releases to expedite claims resolution.

• Requested and summarized medical records and bills.
• Drafted and filed class action lawsuit documents.
• Managed case files.

• Directed a team of medical record custodians to maintain timely records request handling.
  Allocated cases based on workload and team capabilities for improved performance.
  Led weekly meetings, individually and collectively, to explore workflow enhancements and problem-solving strategies.
• Worked closely with third-party medical request companies to ensure the timely receipt of records and bills.
• Plaintiff investigation utilizing Facebook, TLO, and Courtnet.
• Reviewed and summarized medical records and bills.
• Records requests encompassing business, employment, Medicare, social security, and various types of open requests, as needed.
• Assessed Discovery answers from claim file for significant information concerning records and shared results with team and attorneys.
• Clarified the records procedure for new attorneys.

• Streamlined accounts due and accounts owed processes to enhance financial accuracy.
  Managed reconciliations of accounts due and owed to ensure timely payments.
  Monitored account balances to minimize overdue amounts and optimize cash flow.

Medical Records Custodian

• Successfully obtained records for each litigation case in one of two ways: subpoena or HIPAA authorization.
• Documented and registered incoming records for attorney review.
• Held meetings to review the medical records process with new attorneys to ensure that they understood the process.

Legal Assistant

• Drafted routine legal correspondence such as Motions for review and signature.
• State legal filings.
• Sorted and processed daily mail.
• Summarized medical records and bills.
• Facilitated additional support through the proactive drafting of correspondence and court documents based on daily mail.