Paula Brzostowski
Johnson City,TN
Summary
Extensive experience spanning nine years as a Sales and Service Supervisor at HSN, showcasing proven success in dynamic call center environments. Demonstrated ability to exceed company goals through performance optimization and employee retention strategies. Enhanced team productivity and customer satisfaction via targeted training and incentive programs. Skilled in compliance management and quality assurance, consistently achieving exceptional sales results and fostering continuous improvement.
Overview
9
9
years of professional experience
Work History
Sales and Service Supervisor
HSN
Johnson City, TN
07.2016 - 04.2025
- Managed 30+ employees to enhance individual and team productivity.
- Reviewed employee performance and provided constructive feedback to ensure optimal results.
- Provided training for new team members on customer service processes and procedures.
- Created incentives programs designed to increase sales volume.
- Facilitated weekly coaching sessions for team, delivering outstanding customer service and sales outcomes
- Coordinated regular team meetings to enhance communication and performance.
- Led monthly team meetings encouraging employees to share and discuss ideas
- Developed and implemented strategies for increasing customer satisfaction.
- Ensured compliance with company policies and procedures related to sales operations.
- Explained benefits, features, and recommendations to maximize client retention.
- Monitored phone calls to provide feedback and coaching.
Education
Bachelor of Science - Parks And Recreation Administration
The University of North Carolina
Wilmington, NC01-1990
Skills
- Performance optimization
- Complaint resolution
- Quality assurance
- Frontline employee retention
- Interpersonal skills
- Compliance management and education
- Advanced computer skills
- One-call resolution
References
References available upon request.
Timeline
Sales and Service Supervisor
HSN
07.2016 - 04.2025
Bachelor of Science - Parks And Recreation Administration
The University of North Carolina
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