Summary
Overview
Work History
Education
Skills
References
Timeline
ResearchAssistant

Victoria Lorraine

Wright City,MO

Summary

Results-driven Service Operations Supervisor known for high productivity and efficient task completion. Possess specialized skills in team leadership, process optimization, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and superior service delivery. Flexible hard worker ready to learn and contribute to team success. Multifaceted Service Operations Supervisor with experience in overseeing daily procedures, managing staff and ensuring exceptional customer service. Strengths include problem-solving skills, team leadership and process improvements. Employed strategic planning to optimize efficiency and productivity in previous roles, while fostering a positive work environment for team growth.

Overview

11
11
years of professional experience

Work History

Customer Service Operations Supervisor

Dorel Home Furnishings
Wright City, MO
10.2014 - Current
  • Released orders with variances after obtaining approval from Division for higher thresholds.
  • Maintained contract accuracy while updating costs and managing item listings.
  • Collaborated with Divisions to rectify pricing discrepancies and ensure compliance.
  • Coordinated with warehouse to uphold inventory accuracy and facilitate correct shipments.
  • Resolved issues promptly to minimize disruptions in order processing.
  • Set up accounts for new customers while maintaining accurate freight information.
  • Worked alongside IT and EDI teams to develop programs that enhanced efficiency for Customer Service Team.
  • Managed Pricing department and generated daily reports for leadership.

Education

Associate of Science - Accounting And Finance

Sanford–Brown College - Hazelwood
Missouri
10-2003

Skills

  • Service operations
  • Team leadership
  • Performance optimization
  • Problem resolution
  • Contract management
  • Employee supervision
  • Deadline driven
  • Customer service management
  • Reporting and documentation
  • Reliable and responsible
  • Goal setting

References

References available upon request.

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementHealthcare benefitsPersonal development programs401k matchPaid sick leavePaid time off

Timeline

Customer Service Operations Supervisor

Dorel Home Furnishings
10.2014 - Current

Associate of Science - Accounting And Finance

Sanford–Brown College - Hazelwood

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