Paula Burkhart
McAlester
Summary
Detail-oriented Warranty Administrator skilled in managing claims and ensuring compliance with warranty procedures. Demonstrates strong understanding of manufacturers' policies and excels in problem-solving. Previous experience includes streamlining processes, reducing errors, and enhancing overall efficiency in warranty management.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Warranty Administrator and Pick Up and Delivery Coordinator
Sam Wamplers Freedom Ford
McAlester
07.2021 - Current
- Processed warranty claims for vehicles and parts efficiently and accurately.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Reviewed documentation to ensure compliance with manufacturer guidelines and policies.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Examined claims, records and procedures to grant approval of coverage.
- Collaborated with supervisor on project tasks to enhance workflow and achieve project goals.
- Oversaw the preparation of delivery vehicles to ensure readiness and compliance.
Organizational Development and Training Specialist
McAlester Army Ammunition Plant
McAlester
05.2014 - 09.2019
- Serves as MCAAP’s primary training advisor by creating, coordinating, integrating, inputting and tracking organizational training and development.
- Coordinated with supervisors, local universities, colleges, technical schools, and vendors to enhance the Civilian Leader Development Program (CLDP) and Defense Acquisition Certification Program (DACP).
- Provide leadership in the development and coordination of Individual Development Plans (IDPs).
- Conducted assessments to confirm MCAAP employees' alignment with current and future training requirements.
- Develop and provide guidance and training to Training Coordinators/POCs and employees.
- Consult with management/directorates regarding requirements.
- Administers the Total Employee Development (TED) system, which tracks mandatory training and certification programs.
- Acted as MCAAP’s Army Training Requirements and Resources System (ATRRS) quota source manager and Defense Acquisition University (DAU) off-site Organization Acquisition Point of Contact (OAP).
- Review and interpret program directives and technical documentation.
- Reviewed policies and procedures, providing recommendations for process improvements to ensure compliance with ISO 9001 standards.
- Establish and maintain effective liaison/interpersonal relationships throughout the various directorates/divisions, Command Group, higher HQ, local community, and other activities to ensure integrity and compliance with regulatory requirements.
Professional Development Assignment/Training Accreditation Specialist; ATAAPS POC/DTS & GTCC APC
Defense Ammunition Center
McAlester
05.2012 - 05.2014
- Applied knowledge of the TRADOC Quality Assurance (QA) Program objectives and policies in initiating, coordinating, and providing staff management support for the TRADOC QA Program.
- Provided administrative and technical support to DAC's accreditation efforts and assisted with the implementation of the TRADOC accreditation process, along with a number of other experiences to become familiar with policies, mission, and the function of the Training Directorate.
- Completed Development Capability training to enhance operational skills.
- Evaluated quality and assisted the Quality Assurance Officer in performing Training Directorate self-assessments IAW the DAC QA Master Evaluation Plan.
- Assisted in developing and implementing evaluation schedule to ensure timely assessments.
- Established work priorities and defined project milestones to ensure timely completion.
- Assisted in developing/adapting, implementing, and monitoring evaluation/audit methods and procedures.
- Coordinated and monitored corrective actions to enhance compliance with QA standards.
- Experience with technical aspects of various systems, experience with developing work methods or management processes and evaluating requirements.
- Developed and implemented procedures to meet accreditation requirements.
- Maintained interpersonal relationships throughout DAC directorates/divisions, higher HQ, and other activities to ensure integrity and compliance with regulatory requirements.
- Reviewed and interpreted program directives and technical documentation.
- Reviewed regulations, policies, and other written guidance, such as course design guides, POIs, and lesson plans, ensuring the conformance with Army and higher HQ policy, accuracy, clarity, completeness; amended and made recommendations if not in compliance with established standards, guidance, and operational procedures.
- Recommended policy/procedural changes for process improvement.
- Maintained DAC QA/accreditation records, documents, policies, procedures, and standards.
- Responsible to monitor instructor certification program for compliance DAC procedures.
- Provided staff management support to the QA Program.
- Coordinated development/revision of Accreditation Action Plans and QA Program briefings.
- Acted as Test Control Officer and performed test control functions IAW established procedures for the proper security and accountability of test material.
- Acted as DAC Records Manager, providing guidance, recommendations, and assistance to the DAC workforce with record keeping requirements and internal publications.
- Ensured personnel had accessible forms/pubs for use in performance of their mission duties and to control the publication and issuance of forms and other publications.
- Reviewed DAC procedures and recommended revisions to improve operational effectiveness.
- Provided guidance, recommendations, and assistance with record keeping, internal publications, and forms IAW Army and higher headquarter requirement.
- Maintained liaison with installation Records Manager for guidance and clarification necessary to carry out the provisions of the Army-wide Records Management Program.
- Acted as DAC ATAAPS Point of Contact, DTS Coordinator, and GTCC Alternate Program Coordinator.
- Initiated and maintained accurate time and attendance records for personnel tracking.
- Provided review stop in DTS for authorizations and vouchers for accuracy and mandatory requirements.
- Assisted and provided support to travelers with preparing DTS documents.
- Served a primary liaison between the travel card holder and the travel charge card vendor.
- Received/prepared monthly reports to monitor delinquencies and provide to Chief of Staff and to higher headquarters.
Staff Action Specialist
Defense Ammunition Center
McAlester
10.2007 - 05.2012
- Functioned as principal civilian assistant and central point of control and liaison for developing administrative and technical programs that supported the proper functioning of DAC, comprising the Director, 5 Associate Directors, 14 division chiefs, and 135 other personnel.
- Received Lead Auditor certification in 2011, completed LSS Green Belt Training June 2009.
- Led audit efforts as a member of Audit Teams, conducting internal audits to assess and improve DAC’s processes, procedures, and management functions.
- Advised internal auditors on audit techniques and methods of evaluation, analysis of data, and developing /recommended corrective action.
- Worked very closely with Quality Management System Representative (QMSR) and internal auditors providing support, technical guidance and assistance.
- Planned and developed the organization’s Quality System Internal Audit Plan.
- Consulted with management/directorates regarding their quality responsibilities and problem areas.
- Recommended policy/procedural changes for process improvement.
- Initiated, developed, revised, recommended, and ensured implementation of policies, procedures, directives and other operating technical documents/data to achieve overall quality requirement to ensure conformance with the ISO 9001 Standard.
- Experience with technical aspects of various systems and experience with developing work methods or management processes and evaluating requirements of QMS and ISO 9001:2000.
- Maintained liaison/interpersonal relationships throughout DAC directorates/divisions, higher HQ, MCAAP installation, and other activities to ensure integrity and compliance with regulatory requirements.
- Participated in continuous improvement events to enhance processes.
- Supported Director by reviewing, coordinating, tasking, and monitoring correspondence, programs, initiatives, and projects, ensuring timely and effective communication.
- Daily, I lead, assisted, instructed, and facilitated in the formulation, development, and implementation of processes that evaluate, correct, and improve administrative operations.
- Analyze and disseminate regulations and directives issued by higher authority.
- Developed, implemented, and monitored changes to policies, standards, and systems.
- Using desktop publishing software to prepare, edit, and conduct final review of 104 weekly reports, hundreds of miscellaneous documents, and 40+ publications and forms ensuring conformance with HQ/Army policy, style/format, accuracy, clarity, and completeness.
- Expeditiously and efficiently amended and made recommendations if not in compliance with established standards, guidance, and operational procedures.
- Provided assistance and advice to senior staff and administrative assistants in the development and implementation of proper procedures and methods to ensure 100% on time and accurate completion of actions.
- Tracked and managed taskers and action items, improving organizational efficiency and accountability through streamlined oversight.
- Managed suspenses/taskers very timely and effectively.
- Promptly assigned action office, tracked, monitored, and coordinated responses to 100+ taskers yearly with 100% on time and accuracy.
- Oversaw records management processes for DAC, ensuring compliance with established guidelines and standards.
- With more emphases and visibility from HQ on records management, I provided guidance and clarification necessary to carry out the provisions of the Army-wide Records Management Program for DAC.
- Worked with record coordinators and provided guidance, recommendations, and assistance to DAC workforce with record keeping requirements and with internal publications to meet ISO requirements.
- Ensured personnel had accessible forms/pubs for use in performance of their mission duties and to control the publication and issuance of forms and other publications.
- Reviewed and provided recommendations for revision of DAC procedures.
- Assisted administrative assistants and senior staff in the development and implementation of proper procedures and methods to accomplish the Lean Six sigma program, ISO and regulatory requirements.
Administrative Support Specialist
McAlester Army Ammunition Plant
McAlester
10.2001 - 10.2007
- As the Executive Assistant to the Command Group (Commander, Civilian Deputy, SGM), served as POC of mission related programs in establishing/maintaining policies, executing administrative programs/projects, and resolving problems involving MCAAP mission related issues.
- Provided staff support, technical advice, and assistance integrating and coordinating the execution of MCAAP's missions and functions.
- Coordinated training, records management, and document control for command group and special staff, ensuring compliance with ISO 9001 standards through program analysis and schedule monitoring.
- Collaborated with Quality Management System Representative (QMSR) and internal auditors to provide technical guidance and support for quality assurance efforts.
- Assisted in planning and developing MCAAP’s QMS and quality policies and procedures to include the Quality System Internal Audit Plan.
- Actively participated in the CORE/SUPPORT TEAM, aiding MCAAP's efforts to receive ISO 9001:2000 registration.
- Met aggressive schedule along with the amount of training, auditing, and support in addition to normal duties.
- Monitored, evaluated, reported progress to Command Group on high priority projects, taskers, and/or suspense of which MCAAP had responsibility.
- Experience with technical aspects of various systems, experience with developing work methods or management processes.
- Assignments encompassed analytical, evaluative, and advisory work in a wide variety of procedures, organizations, functions, and programs in the professional, technical, administrative, and skilled trade fields.
- Analyzed and disseminated regulations and directives issued by higher authority.
- Formulated, implemented, and monitored changes to policies, standards, and systems.
- Provided leadership in the development and coordination of IDPs, planned, organized, and established priorities of the work, determine possible sources of information.
- Maintained effective relationships across directorates, higher HQ, tenants, and other activities to ensure adherence to regulatory requirements and QMS/ISO standards.
- Experience with gathering data for research and communicating effectively orally and in writing.
- Utilized application software to perform various tasks and access information efficiently. to access or run programs and to retrieve data and files.
- Used self-judgment in selection and determining guidelines to use in developing applications to accomplish of the missions assigned to MCAAP.
- Coordinated and monitored corrective actions and the process.
- Developed and formulated plans for integration of projects and establishes priorities and commitments for work.
- Maintained knowledge of responsibilities, authority, policies, and methods of accomplishment to have the ability to solve difficult problems within the command group and minimize those which the Commander and Civilian Deputy become involved.
Program Assistant
Defense Ammunition Center
McAlester
06.2000 - 10.2001
- Established, monitored, compiled, and reviewed three division programs (comprised of 50+ personnel) from inception to completion of budgetary expenditures for both reimbursable and direct projects and programs, providing Associate Director monthly report of man-hours and funds expended for each project.
- Monitored, evaluated, and reported progress to Associate Director on selected high visibility projects that directorate had assigned responsibility.
- Acted as point of contact for representatives of mission-related programs, maintaining policies, executing administrative programs/projects, and resolving problems involving mission-related issues.
- Provided staff support, technical advice, and assistance coordinating the execution of missions and functions.
- Developed training, travel, and office expenditure plans to enhance operational readiness.
- Maintained liaison with all functional elements of Resource Management to ensure financial integrity and compliance with regulatory requirements.
- Implemented changes to policies, standards, and systems.
- Assisted in developing internal procedures to provide short and long range staffing plans to forecast civilian personnel mission requirements.
- Provided timely information and comprehensive reports to support decision-making using various databases.
Education
High School -
Crowder High
01-1974
Skills
- Warranty claims management
- Claims processing and submissions
- Claims assessment and oversight
- Payment monitoring and compliance
- Records maintenance and organization
- Information systems knowledge
- PC software proficiency
- Schedule coordination and team collaboration
- Problem solving and attention to detail
- Effective communication skills
- Denied claims identification
- Organizing and prioritizing work
- Data entry software expertise
Certification
- Academic Instructor Course, 09/2012
- Training Development Capability (TDC) Training, 40, 06/2012
- Lead Auditor, 08/2011
- SharePoint Administrator and End User, 11/2010
- LSS Green Belt Training, 06/2009
- Appropriations Law, 05/2008
- Journey to Leadership Program, 11/2007, 06/2008
- Certifying Officers and Accountable Officials, 04/2007
- ISO Software; Document and Data Control, 10/2004
- AMMO-45, 01/2006 and May 2014
- PA Douglas Administrative Professionals Course, 04/2004
- LEAD, 08/2004
- LEAN 101
- Federal Budgeting for Non-Budgeting personnel, 04/2001
Awards
- DA Achievement Medal for Civilian Service, 08/2007
- 1 Star note and Cdrs Coin, 08/2007
- MCAAP Commander's Coin, 05/2002
- AMC Commander's Coin, 04/2003
- JMC Commander's Coin, 04/2004
- DA Certificate of Appreciation, 09/2004
Timeline
Warranty Administrator and Pick Up and Delivery Coordinator
Sam Wamplers Freedom Ford
07.2021 - Current
Organizational Development and Training Specialist
McAlester Army Ammunition Plant
05.2014 - 09.2019
Professional Development Assignment/Training Accreditation Specialist; ATAAPS POC/DTS & GTCC APC
Defense Ammunition Center
05.2012 - 05.2014
Staff Action Specialist
Defense Ammunition Center
10.2007 - 05.2012
Administrative Support Specialist
McAlester Army Ammunition Plant
10.2001 - 10.2007
Program Assistant
Defense Ammunition Center
06.2000 - 10.2001
High School -
Crowder High