Summary
Overview
Work History
Education
Skills
Internship
Community Service
References
Timeline
Generic

Paula Carmichael

Fort Gratiot,MI

Summary

Detail-oriented team player with strong organizational skills and a proven ability to effectively manage multiple projects while maintaining accuracy. Proficient in Microsoft Excel, PowerPoint, and Word to streamline processes and enhance productivity. Able to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Swing Manager

McDonald's
06.2016 - Current
  • Experience in all areas of the restaurant
  • Crew Person of the Month 2 times
  • 1st person selected from store to win a $4,000 Scholarship
  • Correspond with several hundred customers of various ages while working
  • Encourage new coworkers with their new roles
  • Selected to aid other McDonald restaurants in their organizations.
  • Improved overall guest experience by working alongside and addressing any issues proactively before escalated further.
  • Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
  • Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed employee conflicts professionally and have open communication channels.
  • Managed employee performance to give guests accurate, efficient and personable service each and every time.
  • Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
  • Enhanced customer satisfaction through consistently providing friendly and efficient service.
  • SerSafe Certification Feb. 2024

Education

Bachelor of Social Work -

Saginaw Valley State University
University Center, MI
05.2020

Associate of Arts - Liberal Arts And General Studies

St. Clair County Community College
Port Huron, MI
05.2015

Skills

    • Excel
    • Word
    • Power Point
    • Determined Worker
    • Compassionate
    • Teachable
    • Team motivation
    • Coaching and Mentoring
    • Conflict Resolution
    • Customer Retention
    • Problem-Solving
    • Time Management
    • Reliable and Responsible
    • Multitasking
      • Problem-solving abilities
      • Attention to Detail
      • Collaboration and Teamwork
      • Multitasking Abilities
      • Reliability
      • Excellent Communication
      • Critical Thinking
      • Organizational Skills
      • Team Collaboration
      • Active Listening
      • Effective Communication
      • Calm and Pleasant Demeanor
      • Work Planning and Prioritization
      • Task Prioritization

Internship

Bay County Department on Aging Aug. 2019-Apr.2020

Intern, Bay City, MI

  • Worked with Seniors who are 60 years and up
  • Assisted the case mangers in the agency with their case load.
  • Interned for 225 hours per semester for a total of 450 hours for the whole school year.
  • Taught many new specialized skills for this agency.
  • Educated on many services this agency has to offer its clients.

Community Service

  • Griswold Street Baptist Church, Single Parent Oil Change, 05/2007 - 2017, Christmas Outreach Dinner, 12/2007 - 2017, Vacation Bible School, 08/2012 - 2015, Worship Team Member, 06/2008 - 2016, Youth Leader, 08/2012 - 2015, Port Huron, MI
  • Girl Scouts, Girl Scout, 1998 - 2011, Port Huron, MI
  • Port Huron Northern, Selection Committee for New Teacher, 03/2011, Port Huron, MI
  • Council on Aging, Volunteer 40 Hours for social work introduction class., 09/2017 - 11/2017, Port Huron, MI

References

  • Grace Wood: CRM/Internet Manager, Northgate Ford (810) 984-5011
  • Stephanie Palmateer: General Manager, McDonald (586)468-3889
  • Mona Armstrong: Judge, St. Clair County District Court (810) 985-2019
  • Jessica Somerlott: Senior Service Manager, Bay County Department on Aging (989)895-4100

Timeline

Swing Manager

McDonald's
06.2016 - Current

Bachelor of Social Work -

Saginaw Valley State University

Associate of Arts - Liberal Arts And General Studies

St. Clair County Community College

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Paula Carmichael