Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Quintana Pino

Customer service
Grants,NM
Quintana Pino

Summary

Enthusiastic and independent worker with a strong desire to learn and take on new challenges. Thrives in open and dynamic environments, constantly seeking opportunities to grow and develop. Known for being determined and always striving for excellence in all tasks undertaken.

Overview

4
years of professional experience
1
Certification

Work History

McDonald’s

Swing Manager
05.2022 - 01.2024

Job overview

  • Providing Excellent Customer Service, training employee safe and correct protocols, managing cash handling, team leadership, independent.

Maverik Adventure's First Stop

Retail Sales Associate
03.2025 - Current

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Acoma Business Enterprises

Casino Housekeeper
11.2024 - 02.2025

Job overview

  • Ensured sanitized and clean environments across gaming areas, restrooms, and lobbies to uphold high-quality standards.

Wal-Mart Supercenter

Overnight Stocker
09.2024 - 10.2024

Job overview

  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

CoreCivic

Detention Officer
03.2024 - 08.2024

Job overview

  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.

Mcdonald’s

Department Manager
08.2021 - 01.2024

Job overview

  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

Carrington College
Albuquerque, NM

University Overview

Demonstrating the roles of a Medical Assistant applying my learnings by learning how to draw blood, injections, vital signs, preforming CPR on infants, toddlers, and Adults. Taking notes writing objectives from patients reporting back to doctors or charge Nurse.

Fort Thomas High School
Fort Thomas, Az

University Overview

Taking required classes to complete high successfully also working on electives as well, playing sports competing in sports tournaments and scheduled games.

Skills

  • Team motivation
  • Staff leadership
  • Staff supervision
  • Operational efficiency
  • Inventory management
  • Health and safety
  • Inventory coordination
  • Sales support
  • Delegation
  • Checklist management
  • Safety control
  • Schedule implementation
  • Cost reduction strategies
  • Customer service monitoring
  • Shift oversight
  • Money handling
  • Quality control
  • Coaching and mentoring
  • Conflict resolution
  • Performance improvement
  • Customer retention
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Reliable and responsible
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Customer satisfaction

Accomplishments

Successfully completion of Capstone classes at McDonald's as a Department Manager.

Completion of Medical Assistant Program, training of Pre-Service of Custody at Corecivic, CPR.

Certification

Medical Assistant, CPR.

Timeline

Retail Sales Associate

Maverik Adventure's First Stop
03.2025 - Current

Casino Housekeeper

Acoma Business Enterprises
11.2024 - 02.2025

Overnight Stocker

Wal-Mart Supercenter
09.2024 - 10.2024

Detention Officer

CoreCivic
03.2024 - 08.2024

Swing Manager

McDonald’s
05.2022 - 01.2024

Department Manager

Mcdonald’s
08.2021 - 01.2024

Carrington College

Fort Thomas High School

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Quintana PinoCustomer service