Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Paula Carrillo

Boston,MA

Summary

Friendly, upbeat, and committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

1
1
year of professional experience

Work History

Bookseller

Barnes and Nobles
Plantation, FL
06.2023 - 12.2023
  • Matched customers to books or other products to meet needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Processed payments quickly and accurately using cash registers
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
  • Participated in team meetings to discuss new strategies for increasing sales.
  • Answered phones promptly and responded to customer inquiries with accurate information.

Barista

Barnes & Noble
Plantation, FL
03.2023 - 12.2023
  • Maintained updated drink and food knowledge through continuing education and training.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Planned and completed group tasks, working smoothly with others.
  • Stocked and organized stations throughout the cafe for efficient food and beverage preparation.
  • Maintained calm demeanor during high-volume periods and special events.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Helped train new baristas on company policies and procedures regarding food handling safety standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

High School Diploma -

Franklin Academy High School
Pembroke Pines, FL
06-2023

Some College (No Degree) - Psychology

Boston University
Boston, MA

Skills

  • Merchandise Displays
  • Product Upselling
  • Store Organization
  • Literary Knowledge
  • Coffee Expertise
  • Food Preparation
  • Opening and Closing Duties
  • Cash Register Operation
  • Friendly and Outgoing
  • Exceptional Customer Service

Affiliations

  • Gymnast
  • Baker
  • Cheerleader

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Bookseller

Barnes and Nobles
06.2023 - 12.2023

Barista

Barnes & Noble
03.2023 - 12.2023

High School Diploma -

Franklin Academy High School

Some College (No Degree) - Psychology

Boston University

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Paula Carrillo