Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paula Cervantes

Las Vegas,NEVADA

Summary

Poised medical administrative assistant with experience supporting office operations by handling clerical duties and providing stellar customer service. Talented at checking in patients, answering phones and scheduling appointments. Expert at navigating, updating and entering data into electronic health systems, verifying insurances and collecting copays/deductibles.

Overview

9
9
years of professional experience

Work History

Certified Medical Administrative Assistant

Couture Medical
03.2018 - Current
  • Collected patient personal and financial information to register new patients or update existing patient demographics
  • Transcribed recorded messages, diagnoses or recommendations into patients' medical records
  • Scanned reports, patient consent forms and chart forms into patient record
  • Welcomed patients, pharmaceutical reps and other visitors to doctor's office
  • Moved patients through registration process and prepared for clinical staff to maximize patient flow
  • Scheduled and confirmed patients for diagnostic appointments, consultations and procedures
  • Scheduled and managed appointments and reduced no-shows by proactively confirming appointments
  • Supported medical unit by answering multi-line phones and providing clerical support
  • Explained fees and patient financial responsibility, and informed patients of existing balance due
  • Coordinated patient appointments and provided instructions for examinations and procedures
  • Interacted with insurers to verify coverage and collect payments
  • Delivered excellent customer service and facilitated development of patient and clinician relationships
  • Prepared for next day's patients by pulling charts and making confirmation calls
  • Took patient information and scanned into EMR.

Medical Assistant

Desert Valley Pediatrics
05.2017 - 02.2018
  • Cleaned, prepared and maintained examination rooms and treatment areas
  • Assisted physicians and clinicians with examinations, procedures and vital signs monitoring
  • Prepared treatment rooms for patient examinations
  • Prepared patients for examinations, procedures and treatments
  • Measured vital signs, including pulse rate, temperature, blood pressure, weight and height
  • Supported front office billing, scheduling and patient check-ins
  • Answered phone calls and scheduled or followed-up on appointments
  • Communicated with patients and families proactively to gather information on patient's condition
  • Prepared and administered medications and vaccines to patients
  • Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
  • Administered oral medications and immunizations as directed by supervising physicians.

Pharmacy Assistant

Walgreens
07.2015 - 02.2017
  • Utilized pharmacy systems to enter patient and drug information
  • Completed retail pharmacy sales on assigned cash register
  • Resolved customer issues and answered questions to deliver positive customer experience
  • Made telephone calls to physicians, customers and insurance providers
  • Cleaned dispensary, swept floors and organized shelves to maintain pharmacy standards and conditions
  • Handled routine pharmacy functions to support pharmacists and technicians in daily workflow.

Education

Certified Nursing Assistant - Nursing Assistant

Saint Therese Learning Institute
Las Vegas, NV
03.2024

Certified Medical Administrative Specialist -

Northwest Career College
Las Vegas, NV
03.2019

Certified Phlebotomy Technician -

LA Vocational Institute
Los Angeles, CA
09.2008

Skills

  • Customer service
  • EMR Software
  • Patient reception management
  • Co-payment collection
  • Bilingual
  • Patient Flow
  • Attention to Detail
  • OSHA Compliance
  • Computer Skills
  • Patient Care
  • HIPAA Regulations
  • Multitasking and Organization

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Certified Medical Administrative Assistant

Couture Medical
03.2018 - Current

Medical Assistant

Desert Valley Pediatrics
05.2017 - 02.2018

Pharmacy Assistant

Walgreens
07.2015 - 02.2017

Certified Nursing Assistant - Nursing Assistant

Saint Therese Learning Institute

Certified Medical Administrative Specialist -

Northwest Career College

Certified Phlebotomy Technician -

LA Vocational Institute

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Paula Cervantes