Paula Cortinez
Miami Beach
Summary
Dedicated Front Desk Supervisor with expertise in guest relations, complaint resolution, and front desk operations. Committed to enhancing guest experiences and optimizing administrative support.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Porsche Design Tower Miami
Miami Beach
2023.02 - Current
- Trained and mentored front desk staff on service standards and procedures.
- Supervised front desk operations ensuring smooth guest experiences.
- Managed guest check-in and check-out processes efficiently.
- Coordinated maintenance requests with engineering for timely resolutions.
- Resolved guest inquiries and complaints promptly to enhance satisfaction.
- Developed and maintained strong relationships with guests and vendors.
- Greeted and welcomed guests in a friendly, professional manner.
- Created weekly schedules for front desk staff according to business needs.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Assisted guests with inquiries and requests.
- Tracked inventory of supplies needed for the front desk area.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
Private Nanny
Private Home
Miami Beach
2018.08 - 2024.02
- Supervised children's daily activities and ensured safety during playtime.
- Prepared nutritious meals and snacks according to dietary needs and preferences.
- Organized educational games and activities to promote developmental skills.
- Communicated effectively with parents regarding daily routines and child progress.
- Bathed and dressed babies, changed diapers, and prepared bottles and feeding equipment.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Provided supervision and guidance to ensure safety of children in all situations.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
Front Desk Receptionist
South Beach Tanning
Miami Beach
2022.03 - 2023.01
- Managed appointment scheduling for tanning sessions and additional services.
- Greeted clients and visitors warmly upon arrival at the tanning salon.
- Maintained cleanliness and organization of reception area and waiting room.
- Processed payments and handled cash transactions with accuracy.
- Answered phone calls and addressed customer inquiries promptly and professionally.
- Provided information about promotions and special offers to enhance customer experience.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
Education
High School Diploma -
Miami Beach Senior High School
Miami Beach2020-06
Skills
- Guest relations
- Front desk operations
- Schedule management
- Complaint resolution
- Inventory tracking
- Customer service
- Administrative support
- Fluent in english and Spanish
- Communication skills
Timeline
Front Desk Supervisor
Porsche Design Tower Miami
2023.02 - Current
Front Desk Receptionist
South Beach Tanning
2022.03 - 2023.01
Private Nanny
Private Home
2018.08 - 2024.02
High School Diploma -
Miami Beach Senior High School