Paula Daine-De Broux
Osceola,WI
Summary
Dynamic professional with a proven track record, excelling in client consultation and appointment coordination. Skilled in records management and client relationship building, I have successfully developed improvement plans and enhanced patient outcomes through effective communication and exceptional service delivery.
After Graduate School for Agency Counseling, I have practiced as a psychotherapist and mental health professional in various capacities. I am NOT currently seeking this type of practice.
I am seeking a position as a patient care coordinator/scheduler at this time, utilizing my prior skill set in the medical field.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Independent Contractor (Mental Health)
Self Employed Services
10.2020 - 05.2024
- Developed effective improvement plans in alignment with client's goals.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations such as treatment plans.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues from a remote home office.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Medical Customer Service Representative/Master Scheduler
University of Arizona Medical Center
02.1979 - 07.1982
- Used registration systems to schedule patients for routine and complex procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Contributed to a positive work environment by fostering teamwork among colleagues and consistently offering support when needed.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Completed clerical duties and tasks for clinic administration, including medical transcription.
- Collaborated with cross-functional teams to address complex patient cases, resulting in improved patient outcomes.
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Health Unit Coordinator
Marquette General Hospital
01.1977 - 02.1979
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured compliance with healthcare regulations by accurately processing doctors' orders and prescriptions, safeguarding patient health.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Enhanced team communication with efficient coordination of patient care activities, resulting in smoother operation and patient satisfaction.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Assisted with processing patient admissions, transfers and discharges.
- Optimized scheduling of medical procedures for improved patient flow by meticulously managing doctors' calendars and patient appointments.
Education
International Relations/French
University of Minnesota
Minneapolis, MNMaster of Arts - Agency Counseling
Northern Michigan University
Marquette, MI01-1982
Skills
- Records coordination
- Client consultation
- Appointment coordination
- Client relationship building
Certification
- License
- LICSW, LCSW
Languages
French
Limited Working
Timeline
Independent Contractor (Mental Health)
Self Employed Services
10.2020 - 05.2024
Medical Customer Service Representative/Master Scheduler
University of Arizona Medical Center
02.1979 - 07.1982
Health Unit Coordinator
Marquette General Hospital
01.1977 - 02.1979
International Relations/French
University of Minnesota
Master of Arts - Agency Counseling
Northern Michigan University
Similar Profiles
MARÍA ELÍZABETH FREIREMARÍA ELÍZABETH FREIRE
Entrepreneur at Self Employed ServicesEntrepreneur at Self Employed Services
Travon DelgadoTravon Delgado
Mobile Barber at Self Employed ServicesMobile Barber at Self Employed Services
Asela LiyanageAsela Liyanage
UBER Driver at Self Employed ServicesUBER Driver at Self Employed Services
Jatinder SidhuJatinder Sidhu
Driver at Self Employed ServicesDriver at Self Employed Services
Lisa GregersonLisa Gregerson
Clinical Assistant at St. Croix HealthClinical Assistant at St. Croix Health