Paula Denson
Houston
Summary
Service oriented and dependable professional with a reputation for quality, efficiency, and commitment to quality customer service. Accustomed to working in environments where accuracy and accountability are essential. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures privacy and confidentiality.
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clerk III
Harris County Justice of the Peace
08.2024 - Current
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Compiled and analyzed data to produce reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Child Protective Investigator
Department Of Family And Protective Services
04.2022 - 07.2024
- Respond quickly in crisis situations that involve children in an abusive or neglectful situation
- Sometimes dangerous situations
- Investigate reports of child abuse or neglect and taking the necessary steps to protect children
- This included removing a child from their family
- Check children for signs of abuse or neglect
- Some may involve serious injuries
- Conduct forensic investigations and assessments to determine risk of harm to children
- Interview people, such as the person who reports it, family members, doctors, nurses, and others familiar with the family situation
- Speak frankly and objectively with families about personal and private matters, such as income, sex abuse, and personal relationships
- Maintained a balance of objectivity and empathy for families in stressful and crisis situations
- Document all relevant information and completing all required forms
- Testify in court
- Respected cultural diversity among coworkers and all work-related contacts
- Prioritize deadlines and working flexible hours
- Expedited case resolutions through diligent documentation, timely report submissions, and effective time management skills.
- Contributed to the overall success of the agency''s mission to protect vulnerable children by consistently achieving performance metrics and maintaining high caseload management standards.
- Testified in court hearings as an expert witness, providing essential information for legal decision-making processes.
- Assessed potential foster placements for suitability, ensuring secure environments for children in need of temporary care arrangements.
- Mitigated future risks to children''s well-being by facilitating referrals to appropriate mental health or substance abuse treatment providers when necessary.
- Maintained open lines of communication with law enforcement agencies to share pertinent information related to ongoing investigations or emergent safety concerns.
- Improved child safety by conducting thorough investigations of alleged abuse and neglect cases.
- Promoted team collaboration through active participation in staff meetings, trainings, and ongoing professional development opportunities.
- Provided critical support during crisis situations involving child abuse or neglect allegations, offering immediate assistance to both children and caregivers.
- Strengthened family support networks by connecting clients to relevant community resources and services.
- Enhanced family functioning by providing education on positive parenting strategies, child development, and available community resources.
- Reduced risk of harm to children by identifying immediate safety concerns and implementing appropriate interventions.
- Upheld high-quality service delivery standards through consistent adherence to state laws governing child protection practices and procedures.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Documented all relevant information by filling out forms and completing case reports.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Probation Officer Assistant
TX
02.2017 - 04.2022
- Monitor cases assigned to the respective court and type court notations
- Ensure that settable cases and motions are set for a date and purpose, court dockets are listed properly, and cases are transferred in accordance with the local court rules
- Notify attorneys and parties are properly notified of settings
- Assure that daily court docket properly and accurately reflects the business scheduled before the court
- Create and update invoices for clients
- Intake and initial interviews
- Scheduling
Pharmacy Technician
BioCure Specialty Pharmacy
09.2014 - 07.2017
- Received and filled prescription requests for patients
- Counted, poured, measured, mixed and weighed medications
- Selected proper container and created prescription labels
- Priced and filed prescription and managed cash register
- Prepared insurance claim forms, maintained patient profiles, and answered phones
- Took inventory of over-the-counter medications
- Stayed aware of the latest medications and their availability
Administrative Assistant / Secretary
Radiology Partners Medical Diagnostic Imaging Center
06.2009 - 09.2014
- Answered telephones and gave information, took messages, and transferred calls to appropriate individuals
- Managed the flow of information in the medical facility
- Created and edited documents, charts, spreadsheets, and presentations
- Provided excellent customer service to both staff and visitors
- Scheduled and confirmed appointments
Education
Bachelor's degree - Social Work
Walden University
Minneapolis, MN05-2025
Associate of Science degree - Health and Human Services
Ultimate Medical Academy
01.2018
Certificate -
Houston Community College
01.2006
Skills
- Microsoft Windows Office
- MS Excel
- MS Word
- MS PowerPoint
- Typing Speed: 45 WPM
- Strong verbal communication skills
- Strong written communication skills
- Interpersonal communication skills
- Building trust
- Building respect
- Meeting expectations
- Exceeding expectations
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Database entry
- Administrative tasks
- Prioritization
- File maintenance
- Document management
- Database management
- Basic accounting
- Quality management
- Schedule and calendar management
- File and database management
- Proofreading
- Record preparation
- Expense reports
- Scanning and copying
Certification
- OSHA Certified
Timeline
Clerk III
Harris County Justice of the Peace
08.2024 - Current
Child Protective Investigator
Department Of Family And Protective Services
04.2022 - 07.2024
Probation Officer Assistant
TX
02.2017 - 04.2022
Pharmacy Technician
BioCure Specialty Pharmacy
09.2014 - 07.2017
Administrative Assistant / Secretary
Radiology Partners Medical Diagnostic Imaging Center
06.2009 - 09.2014
Associate of Science degree - Health and Human Services
Ultimate Medical Academy
Certificate -
Houston Community College
- OSHA Certified
Bachelor's degree - Social Work
Walden University
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