Paula DeSantis

• Worked within cross-functional teams to understand function, features and testing needs of each program.
• Reviewed and analyzed system specifications to ensure clarity and testability of requirements.
• Created detailed test plans to verify application functionality against business needs.
• Conducted comprehensive unit and regression testing for interfaces, extracts, and reports.
• Performed end-to-end validation of APIs with tools like Postman, Splunk, Azure, and Argo.
• Documented and managed defects in Azure DevOps.
• Partnered with developers to resolve system issues and optimize application functionality.
• Ensured consistency and correctness of data through effective use of SQL queries.
• Trained and led staff on proper QA standards.
• Expanded expertise in quality assurance through independent learning.

• Led design, development and testing of over 100 reports for Facets Go Live.
• Fostered strong connections with stakeholders in various departments.
• Developed SQL queries for test report validation.
• Manage non-production and production change requests in ITSM.
• Led development of prospect marketing campaigns and member outreach.
• Streamlined member and prospect communications by transferring multiple processes externally.
• Managed all stages of the development process for projects and production issues, from analysis to signoff.
• Developed and updated project documentation in alignment with company guidelines.
• Produced and executed unit test plans and coordinated user acceptance testing.

• Collaborated with MFS representative and team members at DST Output.
• Handled technical design, coding, unit test planning and execution for varying project sizes.

Graduated Summa Cum Laude