Paula Dorman
Bastrop,Louisiana
Summary
I enjoy working with the public whether in person or by phone, I have done it since age of 20 and now am 55, my children are grown and moved away, it's only me and my fur baby's so I can n will devote myself to your company full force and will make you an exceptional employee who you can depend on to honest and loyal and reliable at all times.
Overview
11
11
years of professional experience
Work History
Sales Associate
State Farm Insurance Inc
09.2012 - 12.2019
- I also sold insurance policy for life insurance and for vechiles as well.
- Increased policy sales by developing and implementing effective marketing strategies.
- Utilized CRM software to manage leads, track sales progress, and maintain accurate records of client interactions.
- Negotiated favorable insurance rates for clients with providers, saving them money on premiums.
- Assisted clients in filing claims and navigating the claims process, ensuring a seamless experience during difficult times.
- Built strong client relationships through excellent customer service and regular followups.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Assistant Manager
Circle K Convenience Store
05.2009 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Skills
Dependable, honest, and exceptional employee if given the chance to be part of your team !
Timeline
Sales Associate - State Farm Insurance Inc
09.2012 - 12.2019
Assistant Manager - Circle K Convenience Store
05.2009 - 01.2012
Bastrol High School - ,
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