Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Paula Genkinger

Granger,IA

Summary

Accomplished Sales Director with a proven track record at Mary Kay, where I lead a team of 50+ consultants to surpass sales goals through strategic planning and effective team building. Expert in networking and fostering long-term relationships, I excel in presentations and public speaking, significantly enhancing customer satisfaction and team performance.

Overview

27
27
years of professional experience

Work History

Sales Director

Self - Mary Kay
10.2000 - Current
  • Successfully recruited, trained and mentored a high-performing sales team of 50+ sales consultants.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
  • Coordinated sales team participation in trade shows and expos, ensuring that staff were well-prepared for presentations and demonstrations.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Collections Supervisor

Wells Fargo Financial
11.2002 - 12.2005
  • Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
  • Managed escalated customer issues, providing resolutions that balanced both company interests and customer needs.
  • Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
  • Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
  • Improved team productivity through ongoing coaching, training, and performance evaluations.

Account Manager

APAC Customer Services
05.1997 - 11.2002
  • Managed a diverse portfolio of Fortune 500 accounts, ensuring timely communication and effective problem resolution.
  • Established clear communication channels between multiple call centers, clients and internal teams, resulting in seamless project execution.
  • Assisted in the development of scripting and training materials for new hires, creating a smooth onboarding process.
  • Monitored the performance of call centers and worked to increase morale while exceeding client sales goals.
  • Prepared reports and analyzed call center data to continuously improve processes and properly allocate team resources.

Education

Bachelor of Arts - Business Administration

University of Northern Iowa
Cedar Falls, IA
05.1997

Skills

  • Sales Strategies
  • Networking and relationship building
  • Goals and performance
  • Presentations and public speaking
  • Partnership Development
  • Team building and leadership
  • Strategic Planning
  • Verbal communication

Accomplishments

  • Earned the use of 6 career cars throughout my 24 year career.
  • National Court of Sales Achiever for past 10 years, holding a top selling status within Mary Kay.
  • Achieved Quarterly Star Consultant sales status for every quarter for 20+ years

Timeline

Collections Supervisor

Wells Fargo Financial
11.2002 - 12.2005

Sales Director

Self - Mary Kay
10.2000 - Current

Account Manager

APAC Customer Services
05.1997 - 11.2002

Bachelor of Arts - Business Administration

University of Northern Iowa

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Paula Genkinger