Paula Giraldo
Tampa,FL
Summary
Experienced in a fast-paced business environment, skilled in data analysis, stakeholder communication, and strategic planning. Eager to transition into a new role to apply and develop these valuable skills. Committed to leveraging analytical expertise and problem-solving abilities to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Business Analyst, Incident Management , Payments
JP Morgan Chase
03.2023 - Current
- Consistent monitoring of payment activities adversely affecting the production environment providing data analytics, collaborating with technology, vendors, clients, and key stakeholders to assess severity and scope of events and incidents to prioritize resolution
- Responsible for coordinating business responses for Corporate Investment Banking, across multiple lines of business including Operations, Client Services, Product and Technology teams
- Continuous review of monitoring systems, including replacement, upgrades, and documenting performance of Payments and Corporate Investment Banking applications
- Implemented innovative solutions for optimizing processes, resulting in increased efficiency and reduced manual intervention
Fraud Analyst, Investigations
Bank of America
06.2021 - 07.2022
- Evaluate internal control systems to ensure compliance with applicable laws and regulations related to fraud prevention
- Collaborated with cross-functional teams during customer health reviews, presenting data-driven reports to senior leadership to ensure alignment on objectives
- Developed procedures for preventing, detecting, investigating, and reporting fraudulent activities
- Identified areas where additional controls could be implemented to prevent future fraud incidents
Operations Manager
Men's Wearhouse
02.2017 - 05.2021
- Performed cost analysis for various projects to determine budget requirements
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction
- Monitored and improved efficiency of processes, team performance, and customer service
Education
Bachelors - Finance
University of South Florida
Skills
- Strong interpersonal skills
- Issue Resolution
- Team leadership
- Client Relationships
- Stakeholder Management
- KPI analysis
- Strategic planning
- Creative thinking
Timeline
Business Analyst, Incident Management , Payments
JP Morgan Chase
03.2023 - Current
Fraud Analyst, Investigations
Bank of America
06.2021 - 07.2022
Operations Manager
Men's Wearhouse
02.2017 - 05.2021
Bachelors - Finance
University of South Florida
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