PAULA GOVAIN
Houston
Summary
Open and clear communicator with strong planning abilities driven by ambition and creativity. Exceptional time management, organization, and prioritization skills. Strong focus on customer service with the ability to effectively resolve conflicts and address issues. Known for reliability, resourcefulness, and attention to detail. Adept at team building and excellent communication skills. Experience in communications staff management and supervision enhances skill set.
Overview
14
14
years of professional experience
Work History
Coordinator
Methodist Sugar Land Hospital
05.2023 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Control day to day operations under direct management with 80 employees.
- Control the epic system to assign discharges and other environmental services assignments as needed.
- Control the daily management board and teams page.
- Train all employees, managing onboarding new hires by relaying information on company and department procedures and safety requirements.
- Pay bill for the department from outside companies
- Project execution and enhanced outcomes.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Promote a positive work environment by fostering, teamwork, open communication, and employee recognition initiatives.
- Served as a role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
Team Lead Over EVS
Houston Methodist Sugar Land Hospital
12.2010 - Current
- I oversee about 60+ Employees on day shift
- Control day to day operations working under management
- Resolve problems related to patients, visitor, staff or employees
- Control daily management, do inventory of supplies needed, control epic system
- Answer phone calls and make calls out to different companies
- Making sure employees are assigned to their areas and taking they lunches/breaks on time
- Do department orientation with new hires and department training
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
Team Lead Over EVS & Transport
Houston Methodist Sugar Land Hospital
10.2014 - 09.2020
- Responsible for leading Housekeeping reps, techs, transporters to ensure timely, safe and accurate completion of their job
- Utilized effective dispatching logic in prioritizing tasks and dispatching assignments as needed
- Continuously monitored the tele tracking & epic system, response time and productivity to improve patient transport performance through timely matter
- Coordinate activities for both departments
- Functioned as liaison between patient transport and other departments
- When transport is back up with pending jobs, I stepped in to help with pending patients to cut the wait time down.
- Trained new employees and did department orientations for new hires.
Education
High School Diploma -
West Side High School
Gary, IN06-1996
Skills
- Strong Work Ethic
- Effective Time Management
- Structured Coordination
- Task Prioritization Skills
- Service Excellence
- Effective Conflict Management
- Consistent Dependability
- Creative Problem Solving
- Meticulous Attention to Detail
- Team Development
- Clear Verbal Communication
- Employee and Customer Relations
- Supportive Leadership Approach
- Operational Leadership
- Collaborative Decision-Making
- Effective Multitasking
- Staff development and training
- Event coordination
Accomplishments
- Earned '[I Care-Gold Badge]', 10/2014
Timeline
Coordinator
Methodist Sugar Land Hospital
05.2023 - Current
Team Lead Over EVS & Transport
Houston Methodist Sugar Land Hospital
10.2014 - 09.2020
Team Lead Over EVS
Houston Methodist Sugar Land Hospital
12.2010 - Current
High School Diploma -
West Side High School
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