Paula Gray (CPT)
New Port Richey,FL
Summary
Highly experienced and capable team player bringing 12 plus years medical expertise to the table. Looking to be a valuable asset. Passionate and articulate individual who is able to thrive in complex situations. Dedicated to patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist/Associate Patient Care Coordinator
Orange Blossom Women's Group
04.2022 - Current
- Perform phlebotomy draws in fast paced environment
- Problem solver
- Prioritize quality and integrity of specimens, uses proper patient identifier regimen, and 10 + years of proper phlebotomy experience
- Conducted initial and quarterly training for team mates
- Devised and implemented clinical protocols to ensure new means for successful processes covering all Diagnostics Medical Equipment
- Organized systems for tracking patient records to improve ease of retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
Phlebotomist Lab
United Health Group, Tech
06.2018 - 03.2022
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
- Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
- Completed daily administrative tasks, responding to emails, filing paperwork and updating quality assurance logbooks promptly.
- Mitigated fiscal discrepancies by reconciling account and billing issues for our patients and clients.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes, correct technique, and labeling of specimen collection.
- Helped clients navigate/troubleshoot online patient portal systems within established frameworks to obtain services.
- Managed high-volume of inbound and outbound customer calls.
- Exceeded company productivity standards on consistent basis.
Customer Service Representative/ English Substitute Teacher
HOGAR IMMIGRANT SERVICES
11.2017 - 05.2018
- Created opportunities for adult students to actively engage with one another in small and large group interactive learning sessions.
- Attended professional development workshops focused on learning goals and classroom management.
- Conducted 8 classes each week focused on English as Second Language.
- Prepared lesson plans according to approved syllabi.
- Provided one-on-one instruction for non-English speaking students within virtual and classroom settings.
- Used live stream, online videos and recorded lectures to disseminate information, assessment content and expectations to students.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Education
Phlebotomy Program - Phlebotomy
American School of Nursing
Woodbridge06.2018
High School Diploma -
Granby High School
Norfolk, VA06.2010
Skills
- Certified Phlebotomy Technician through NHA
- Problem Solver
- Microsoft Certified
- Critical Thinking Skills
- Billing & Coding Experience
- Benefits Explanation Experience
- Insurance Claim Processing
- 10 years phlebotomy/customer service experience
- Data Entry
- EMR Multi-Database Experience (ECW, Athena, Aprima)
- Inventory Management
- Interpersonal skills
- Calm, Professional Under Pressure, and Self Motivated
- OSHA, CLSI, and CLIA protocols trained
- Thrives in challenge-based atmosphere
- Efficient and Detail-Oriented
Certification
- Phlebotomy Certification
- CPR & AED Certified (American Heart Association)
- Apheresis Certified
- Remote Teaching Course Training - 2018
Timeline
Phlebotomist/Associate Patient Care Coordinator
Orange Blossom Women's Group
04.2022 - Current
Phlebotomist Lab
United Health Group, Tech
06.2018 - 03.2022
Customer Service Representative/ English Substitute Teacher
HOGAR IMMIGRANT SERVICES
11.2017 - 05.2018
Phlebotomy Program - Phlebotomy
American School of Nursing
High School Diploma -
Granby High School
- Phlebotomy Certification
- CPR & AED Certified (American Heart Association)
- Apheresis Certified
- Remote Teaching Course Training - 2018
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