Paula J. Harmon
Arlington,TX
Summary
To obtain a position within an organization where I can contribute to meeting the goals and objectives of the company through effective, timely and quality work. My excellent people skills far exceed customer communications but include Upper Management expectations as well. Continuously observe and perform medical regulations as required
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mutuel Teller
Lone Star Park
Irving, TX
04.2020 - Current
- Processed customer transactions accurately and efficiently in high-pressure environments.
- Assisted customers with ticket purchases, ensuring compliance with gaming regulations.
- Maintained knowledge of racing schedules and betting rules to provide informed support.
- Monitored cash handling procedures to ensure security and accuracy during shifts.
- Trained new staff on operational procedures and customer service best practices.
- Resolved customer inquiries and issues promptly, fostering positive experiences and loyalty.
- Managed high-volume transactions, ensuring timely and precise processing of bets.
- Maximized guest satisfaction levels in busy environments whilst maintaining focus on speediness and precision in transaction completion.
- Ensured secure handling of sensitive personal data according to company guidelines during account verification processes.
- Optimized efficiency by effectively balancing multiple tasks such as validating identification, verifying tickets, and calculating winnings simultaneously.
- Contributed to increased revenue by promoting special wagers and programs to customers.
- Collaborated with team members to ensure smooth operations during peak hours and events.
- Enhanced customer satisfaction by providing efficient and accurate betting transactions.
- Assisted in creating an inviting atmosphere for guests by maintaining a clean and organized work area.
- Reduced wait times for customers through proficient handling of cash drawer and payout calculations.
- Demonstrated thorough understanding of complex wagers, aiding customers in making informed decisions on their bets.
- Developed rapport with regular patrons, fostering loyalty to the betting facility through personalized attention.
- Supported the training of new tellers, sharing best practices for efficient bet processing and customer relations.
- Maintained a strong knowledge of race details, enabling informed assistance to patrons seeking information.
- Increased repeat business through friendly interactions and exceptional service during each transaction.
- Improved accuracy in payouts by diligently cross-referencing wager tickets with posted race results.
- Resolved patron concerns regarding wagers, adhering to company policies while prioritizing customer satisfaction.
Dental Assistant
KAD Dental Staffing
Frisco, Texas
02.2023 - 01.2024
- Assist the doctor in chairside procedures including composites, crown and bridge preparation and extractions.
- Performs duties in essentially all phases of patient examination, restorative, root canals and oral surgery as performed in general dentistry.
- Document dental services by charting in patients records.
- Perform research and study records and files covering mishaps, injuries, and equipment maintenance data.
- Audits employer occupational safety and health injury records, safety plans, and program documentation.
- Assists in the documentation of conducted portions of investigations to help support a legally sufficient case. Takes photographs and videos of apparent violations of occupational safety and health standards.
- Assists in preparing for opening and closing conferences and outreach activities. Responds to requests for information on OSHA policies, regulations, and programs.
- Educate Patients by giving oral hygiene care and post-operative info
- Help dentist manage dental and medical emergencies by maintaining CPR certification.
- Ensure operation of dental equipment by completing preventive maintenance requirements.
- Maintain patient confidence and protect operations by keeping the information confidential.
Client Lab Tech
Natura Dental Lab
Bedford, Texas
05.2022 - 02.2023
- Interact with clients and internal departments to address/resolve open/pending cases.
- Answer any incoming client inquiries regarding status of dental cases received, dates for resolution and dental submissions for dental offices.
- Responsible for accurate shipping and receiving of dental products/Maintain tracking of products to point of destination.
- Data Entry for checking in cases and submitting cases
- Always maintain client/customer focus by taking ownership of all inquiries and proactively following through to resolution
- Maintain client confidence and protect operations by keeping the information confidential.
- Submit invoices to clients as well as submit outstanding invoices as needed.
Dental Assistant
Simp Temp Staffing
Arlington, Texas
06.2020 - 01.2022
- Assist the doctor in chairside procedures including composites, crown and bridge preparation and extractions.
- Document dental services by charting in patients records
- Perform researches and studies records and files covering mishaps, injuries, and equipment maintenance data.
- Audits employer occupational safety and health injury records, safety plans, and program documentation.
- Assists in the documentation of conducted portions of investigations to help support a legally sufficient case. Takes photographs and videos of apparent violations of occupational safety and health standards.
- Assists in preparing for opening and closing conferences and outreach activities. Responds to requests for information on OSHA policies, regulations, and programs.
- Educate Patients by giving oral hygiene care and post-operative info
- Help dentist manage dental and medical emergencies by maintaining CPR certification.
- Ensure operation of dental equipment by completing preventive maintenance requirements.
- Maintain patient confidence and protect operations by keeping the information confidential.
Lead Dental Assistant
Ideal Dental
Roanoke, Texas
06.2018 - 06.2020
- Responsible for conducting comparison analysis of how many patients
- Supervised the preparation of all monthly reports and maintained production
- Oral surgery assisting/Chairside digital full mouth series on new patients Fabricated temporary restorations
- Supervised office personnel ensuring all duties were performed accurately and timely.
- Supervised and trained students, researched and corrected accounts
- Composed and facilitated monthly calendar for doctors.
Office Manager/Lead Dental Assistant
A Smile Above
Arlington, TX
06.2014 - 06.2018
- Scheduling Treatment planning, collections, verification of insurance (Private and Medicaid)
- Duties, Accomplishments and related skills provides dental assistance and related patient care and support
- EOD, EOM, EOY and EOB’s
- Supervises the mixing, pouring and trimming of models for impressions agents and management.
- Supervises the preparation of dental chairs and inventory of surgical trays for general use.
- Supervises the sterilization of instruments, materials and equipment.
- Expanded duties included taking impressions for study models, orthodontic retainers, occlusal guards, prosthodontic appliances and bleaching trays
- Performs duties in essentially all phases of patient examination, restorative, root canals and oral surgery as performed in general dentistry.
- Fabrication of temporary crowns and bridges, removing excess cement, adjusting and polishing permanent crown and bridge restorations, gingival cord packing, case presentation of dental treatment, patient education of dental procedures, laboratory case manager and ordering of dental supplies.
- Perform researches and studies records and files covering mishaps, injuries, and equipment maintenance data.
- Audits employer occupational safety and health injury records, safety plans, and program documentation.
- Assists in the documentation of conducted portions of investigations to help support a legally sufficient case. Takes photographs and videos of apparent violations of occupational safety and health standards.
- Assists in preparing for opening and closing conferences and outreach activities. Responds to requests for information on OSHA policies, regulations, and programs.
Skills
- Strong mathematical skills
- Patience and tolerance
- Team player attitude
- Multitasking proficiency
Certification
- Dental Assistant Training Certification
- Registered Dental Assistant in the state of Texas
- X-Ray Technician Certification
- CPR AED Certification
- Coronal Polishing Certification
Timeline
Dental Assistant
KAD Dental Staffing
02.2023 - 01.2024
Client Lab Tech
Natura Dental Lab
05.2022 - 02.2023
Dental Assistant
Simp Temp Staffing
06.2020 - 01.2022
Mutuel Teller
Lone Star Park
04.2020 - Current
Lead Dental Assistant
Ideal Dental
06.2018 - 06.2020
Office Manager/Lead Dental Assistant
A Smile Above
06.2014 - 06.2018