Paula Hughes
Council Bluffs,IA
Summary
Proven insurance underwriting professional with over a decade of experience in the financial services industry. Demonstrates strong leadership abilities and a commitment to enhancing customer satisfaction and company growth. Known for excellent problem-solving, communication, and analytical skills. Eager to contribute to a team seeking innovative solutions in a challenging environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Part Time Leasing Agent
Kabredlo's Property - Parkwild Apartments
Council Bluffs, Iowa
02.2024 - Current
- Ensure high standards in property presentations for prospective tenants.
- Greet prospective tenants, answer questions, and provide tours of the property.
- Advertise available properties through online listings sites.
- Log and Post Rent Checks.
- Run Applications and Background Checks.
- Answer Phones and Emails in a timely manner.
- Work closely with the property manager on more complex issues.
Advanced Annuity/Inv. Product Underwriter
Mutual of Omaha
07.2016 - Current
- Trains new employees on functions and systems.
- Initiate departmental growth strategies and innovative initiatives.
- Analyzes data related to the risk being taken on for the structured settlement product.
- Provides daily quotes utilizing sound judgment while working within the parameters provided by actuaries.
- Completes thorough review of structured settlement case documentation.
- Processes premium, releases payments, commissions, and issues cases for the structured settlement product.
- Assists and connects with the field force to include producers, brokers, and case administrators regarding underwriting guidelines and case management.
- Attends industry meetings and stays abreast of updates within the industry.
- Is aware of state and federal regulations and laws that impact the structured settlement industry, and maintains relationships with colleagues, peers, and management.
Advanced Business Coordinator
Pacific Life Insurance Company
03.2012 - 07.2016
- Strengthen broker and case manager relationships to facilitate business operations.
- Research difficult inquiries and work with appropriate areas of expertise to provide solutions to broker firms.
- Lead several presentations on department processes.
- Process structured settlement transactions.
- Support department as a peer resource and trainer while demonstrating leadership.
- Complete new business structured settlement transactions in a fast-paced environment..
- Participates in department enhancements, changes, and initiatives.
Medicare Provider Enrollment Analyst
Wisconsin Physician Services
05.2006 - 11.2011
- Approve, deny, or return Medicare 855A applications.
- Initiate and receive phone calls with customers that contained sensitive and confidential data.
- Read/interpret legal documents (i.e. Articles of Incorporation, Partnership agreements, Billing agreements, and State and Federal Regulations).
- Work with attorneys and legal authorities to get adequate information pertaining to the Medicare applications.
- Provide on-site visits to hospitals, clinics, and facilities to ensure they are up to date on all of their equipment and filing information.
- Review other analysts work to ensure everything was accurate and timely.
- Maintain effective working relationships with the providers to maintain good customer service.
Education
High School Diploma -
Farragut Community High School
05.2000
Some College (No Degree) - Business
Bellevue University – Bellevue, NE
Some College (No Degree) - Medical Assisting
Kaplan University – Council Bluffs, IA
Skills
- Risk Analysis
- Underwriting Principles
- Customer Relationship Management
- Team Leadership
- Regulatory Compliance
- Critical Thinking
- Research and Analysis
Involvement
- Operational Excellence - OpX Promoter
- Mutually Connected
- Employee Diving In Group “EDIG”
- United Way
Certification
- CSSC - Certified Structured Settlement Consultant, 2022
Timeline
Part Time Leasing Agent
Kabredlo's Property - Parkwild Apartments
02.2024 - Current
Advanced Annuity/Inv. Product Underwriter
Mutual of Omaha
07.2016 - Current
Advanced Business Coordinator
Pacific Life Insurance Company
03.2012 - 07.2016
Medicare Provider Enrollment Analyst
Wisconsin Physician Services
05.2006 - 11.2011
High School Diploma -
Farragut Community High School
Some College (No Degree) - Business
Bellevue University – Bellevue, NE
Some College (No Degree) - Medical Assisting
Kaplan University – Council Bluffs, IA