Paula Jackson
Springfield,IL
Summary
Focused Designer works closely with clients to create original visions. Dedicated professional conceives designs and consistently meete deadlines. Works well independently or as part of dynamic design team.
Overview
1
1
year of professional experience
Work History
Designer Consultant
Staff Carpet
Springfield , IL.
08.2022 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Took special orders in person and over telephone, generating additional revenue every month.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Set up and activated customer accounts.
- Promoted available products and services to customers during service, account management and order calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mentored junior team members and managed employee relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Educated customers on special pricing opportunities and company offerings.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Mentored new employees on procedures and policies to maximize team performance.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Bachelor of Science - Family And Consumer Sciences
Western Illinois University
Macomb, IL05-2002
Skills
- Project Management
- Material Selection
- Concept Development
- Project Presentations
Timeline
Designer Consultant
Staff Carpet
08.2022 - Current
Bachelor of Science - Family And Consumer Sciences
Western Illinois University
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