Paula Jackson-Walker
Fortson,Georgia
Summary
Experienced Social Service Specialist with over 20 years of experience in Adult Protective Services. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Center Site Manager
Direct Services
Hamilton, GA
07.2014 - 12.2020
- Interviewed, hired and trained new workers.
- Established employee work schedules to properly staff 4 departments for each shift.
- Provided general office administration, correspondence, filing and spreadsheet development.
- Assumed responsibility for personnel deployed to work site.
- Inspected cleanliness of common areas and offices every day.
Human Resources Assistant
Mentoring Youth Services
Columbus, Georgia
10.2012 - 01.2014
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Assisted patients with personal care, social interaction, and emotional support.
- Transported individuals to scheduled appointments.
- Organized and provided medication at set times.
- Administered first aid and CPR in emergency situations.
- Prepared healthy meals, maintained clean environments and laundered clothes.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Provided direct personal care and administrative services to clients.
- Documented vital statistics and coordinated with health care providers.
Social Services Specialist
State Of Georgia
Columbus, , GA
07.2005 - 01.2012
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Identified community resources to support clients.
- Visited homes and agencies to provide support and case management services to clients.
- Provided crisis intervention, guidance, and supportive counseling to clients in 30 days.
- Prepare monthly reports and documentation as required by State regulation/policies.
- Prepared reports for courts and participated in guardianship court proceedings.
Child Protective Specialist
State Of Georgia
Hamilton, GA
11.1992 - 07.2005
- Attended court proceedings, submitted documents and offered testimony.
- Maintained case records and legal documentation.
- Responded to claims of abuse, neglect or safety concerns.
- Developed plans to strengthen family units.
- Visited homes, inspected surroundings and interviewed family members.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Carried out day-day-day duties accurately and efficiently.
Education
No Degree - Business Management
Columbus State University
Columbus, GAAssociate of Applied Science - General Business
CVCC
Phenix City, AL05.1978
Skills
- Multitasking and Organization
- Plan Modifications and Takeoffs
- Team Leadership
- Customer Service
- Safety Procedures
- Verbal and Written Communication
- Administrative Oversight
- Analytical Thinking
- Documentation
- Operations Management
Certification
State of Georgia Social Service Case Manager Specialist
RBWO Life Coach Certification
Certificate of Completion in Customer Service Training(State of Georgia)
Timeline
Senior Center Site Manager
Direct Services
07.2014 - 12.2020
Human Resources Assistant
Mentoring Youth Services
10.2012 - 01.2014
Social Services Specialist
State Of Georgia
07.2005 - 01.2012
Child Protective Specialist
State Of Georgia
11.1992 - 07.2005
No Degree - Business Management
Columbus State University
Associate of Applied Science - General Business
CVCC
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