Paula Jefferies
Henrico,VA
Summary
Accomplished Quality and Patient Safety Manager with a proven track record at New England Cancer Specialists, enhancing patient safety and achieving ASCO Certification through meticulous compliance monitoring and effective interpersonal communication. Expert in healthcare regulations and fostering team collaboration, significantly improving operational efficiency and patient care quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality and Patient Safety Manager
New England Cancer Specialists
02.2022 - Current
- Responsible for the practice quality performance of 4 clinical sites
- Developed policies and procedures for effective management.
- Monitored and inspected staff processes to identify and eliminate hazards posed to staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to ASCO Certified Program, QOPI Certification, ACHC, Anthem Oncology Medical Home, and DFCI
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Project Manager
New England Cancer Specialists
03.2021 - 02.2022
- Successfully led the practice to ASCO Certification within 12 months
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects and monitored performance.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored project performance to identify areas of improvement and make adjustments.
Clinic Manager
New England Cancer Specialists
06.2013 - 01.2021
- Managed the daily operations of 4 departments that included approximately 30 staff.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Budgeted for resources to control expenditure and maximize profits.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
Education
Master of Science - Nursing Informatics
Western Governors University
Salt Lake City, UT12.2025
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT08.2024
Associate of Science - Nursing
El Paso Community College
El Paso, TX05.2008
Skills
- Healthcare regulations
- Compliance Monitoring
- Training and education
- Emergency Preparedness
- Process Implementation
- Critical Thinking
- Written Communication
- Interpersonal Communication
- Performance monitoring
- Patient Safety
- Interpersonal Skills
- Attention to Detail
Affiliations
- ASCO Certified Program Steering Committee
Certification
- Oncology Certified Nurse - 12/2020-12/2024
- Lean Six-Sigma Green Belt - 12/2021
Timeline
Quality and Patient Safety Manager
New England Cancer Specialists
02.2022 - Current
Project Manager
New England Cancer Specialists
03.2021 - 02.2022
Clinic Manager
New England Cancer Specialists
06.2013 - 01.2021
Master of Science - Nursing Informatics
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
El Paso Community College
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