Meron Feyissa
Alexandria,VA
Summary
Utilizes effective communication to ensure safe and comfortable environment. Knowledge of emergency protocols and collaboration with medical staff to enhance patient outcomes.
With a robust background in customer service and safety compliance, demonstrated at Ethiopian Airlines, I excel in emergency situations management and POS systems operation. My proactive approach and adept interpersonal communications have consistently enhanced customer satisfaction and operational efficiency, making me a valuable asset to any team. Experienced and candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Experienced with monitoring patient safety and providing supportive care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Safety Assistant
Compass Group, Crothall Health Care
02.2025 - Current
- Monitored patient safety protocols to ensure compliance with healthcare regulations.
- Collaborated with healthcare teams to implement safety improvement initiatives effectively.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Customer Service Representative
Giant Food
01.2024 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Accurately processed customer payments using cash, credit cards, and checks.
- Provided efficient and courteous service to customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Greeted and informed customers of products, fostering positive store experiences.
- Processed customer orders and ensured the accuracy of their purchases.
- Operated the POS system efficiently to ensure accurate transactions.
- Provided customers with product information and responded to inquiries courteously and promptly.
- Kept up-to-date on new products, services, promotions, and pricing structures.
- Ensured compliance with all company policies related to cash handling procedures.
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
- Assisted customers with locating items throughout the store when needed.
- Helped customers locate merchandise and answered questions about products.
- Invite customers to use self-checkout lanes based on availability and payment methods. Monitor regular lanes for traffic and direct waiting customers to use self-checkout.
- Help customers scan, weigh, bag, and pay for their items. Provide prompt and friendly service, and anticipate issues before they occur.
- Accurately resolve customer interventions with a sense of urgency. If customers have problems with barcodes, help them look up the product on the POS screen or get a store associate to help.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
Cashier
Hershey Ice Cream
03.2023 - 12.2023
- Took inventory of headsets, alcoholic beverages, and money collected
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Cabin Crew Member
Ethiopian Airlines
01.2016 - 01.2023
- Demonstrated flexibility in adapting to various situations that arose during the flight such as medical emergencies or disruptive passengers
- Ensured compliance with safety regulations and procedures while providing exceptional service to customers
- Monitored passenger behavior during the flight in order to maintain a safe environment at all times
- Utilized problem-solving abilities to quickly address any issues that arose during the flight
- Adhered to company policies regarding security measures, emergency protocols, and other operational guidelines
- Resolved customer complaints promptly in order to ensure satisfaction was achieved.
- Adhered to company policies regarding security measures, emergency protocols and other operational guidelines.
- Maintained knowledge of airline products and services including duty free items available for purchase onboard.
- Developed strong communication and interpersonal skills by interacting with passengers and colleagues in a professional manner.
- Assisted passengers with seating arrangements, special dietary requests and accommodating individual needs.
- Demonstrated excellent customer service skills while managing a wide variety of passenger needs on international flights.
- Provided accurate information about destinations, amenities onboard, arrival times.
- Performed pre-flight checks, ensuring all aircraft systems were functioning properly before departure.
- Provided efficient assistance to passengers during boarding, disembarking and throughout the flight.
- Collaborated closely with other crew members to provide outstanding service throughout the duration of each trip.
- Inspected cabin prior to take off for cleanliness, functionality of equipment and safety hazards.
- Verified that all documents required for travel were valid prior to boarding passengers onto the aircraft.
- Maintained an organized cabin environment by delivering meal services, collecting rubbish and replenishing supplies as needed.
- Delivered detailed briefings regarding safety procedures before takeoff and landing.
- Trained in emergency evacuation procedures, CPR, and First Aid.
- Met and exceeded airline safety requirements for a safe flight experience.
- Assisted in the safe and timely loading and unloading of luggage.
- Completed flight preparations and landing procedures according to company policy.
- Performed detailed safety briefings before departure, communicating with passengers in exit rows for emergency compliance.
- Answered passenger questions and concerns, escalating issues to pilot or security team.
- Determined special assistance needs of passengers, such as small children, elderly, and disabled persons.
- Attended preflight briefings concerning weather, emergency procedures, food, and beverage service and passenger count.
- Administered first aid to passengers in distress.
- Took inventory of headsets, alcoholic beverages and money collected.
- Inspected passenger tickets to verify information and to obtain destination information.
- Announced flight delays and descent preparations.
- Operated audio and video systems.
- Reassured passengers when situations, such as turbulence, were encountered.
Education
Bachelor of Arts (B.A.) - Accounting
Admas University
Diploma - Cabin Crew
Ethiopian Aviation Academy
Skills
- Sales Expertise
- Safety Procedures
- Airline Operations
- Guest Service
- Team Oversight
- Flight Training
- Adult AED and CPR
- Greet Guests
- Emergency Situations Management
- Brand Promotion
- Food and Beverage Service
- Training Junior Team Members
- Aviation Regulations
- Crew Coordination
- Passenger Care
- Interpersonal Communications
- Conflict Resolution Techniques
- Meal Service
- Customer Assistance
- Safety Regulation Compliance
- Pre-Flight Briefings
- Aircraft Emergency Evacuations
- POS Systems
- ID Verification
- Payment Collection
- Compassionate patient care
- First aid training
- Healthcare regulations
Certification
- SMS for Operational Personnel
- Airline Safety Procedure
- OTP /Operational Time Performance/
LANGUAGES
Amharic - Native
English - Fluent
Timeline
Patient Safety Assistant
Compass Group, Crothall Health Care
02.2025 - Current
Customer Service Representative
Giant Food
01.2024 - Current
Cashier
Hershey Ice Cream
03.2023 - 12.2023
Cabin Crew Member
Ethiopian Airlines
01.2016 - 01.2023
Diploma - Cabin Crew
Ethiopian Aviation Academy
Bachelor of Arts (B.A.) - Accounting
Admas University
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