PAULA JOHNSON
Aurora
Summary
Results-driven Healthcare Leader experienced in outpatient and hospital-based clinical operations. Achieved improvements in workflow and patient satisfaction while leading multidisciplinary teams and supporting physicians in high-volume OB/GYN practices. Focused on fostering an open culture that empowers employees to contribute to organizational success.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Supervisor Clinic Office Operation
UCHealth University of Colorado Hospital
Aurora
10.2025 - Current
- Directed and supervised team of 15+ employees in daily operations.
- Supervised daily operations to ensure high-quality patient care standards.
- Coordinated staff schedules to optimize resource allocation and service delivery.
- Trained and mentored new team members on hospital procedures and protocols.
- Implemented process improvements to enhance workflow efficiency across departments.
- Facilitated communication between departments to streamline patient care services.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Delegated work to staff, setting priorities and goals.
- Collaborated with other departments to coordinate workflow processes between teams.
Clinic Supervisor
AdventHealth Integrated OB/GYN
Parker
09.2023 - 09.2025
- Led daily operations for OB/GYN clinic, supervising 17 staff to ensure optimal service delivery.
- Collaborated with Practice Manager on staffing strategies, performance evaluations, and operational workflow improvements.
- Coordinated staff schedules, managed PTO, facilitated onboarding, provided coaching, and resolved patient concerns.
Lead Medical Assistant
Centura Women's Health Integrated OB/GYN
01.2021 - 09.2023
- Assisted in specialized OB/GYN procedures, ensuring quality care for high-volume patient population.
- Assisted physicians during examinations and medical procedures.
- Supervised 7 MAs, coordinating efficient support for 8 providers.
- Coordinated patient scheduling for efficient office operations.
- Managed electronic health records for patient data accuracy.
Lead Medical Assistant / Clinic Supervisor
CHPG Women's Health Porter
11.2011 - 10.2020
- Directed clinic workflow, trained staff to enhance patient care, managed supplies and ensured vaccine compliance.
- Received CHPG Peer Recognition Award for exceptional teamwork and collaboration in 2017.
- Coordinated patient appointments and managed scheduling for efficient clinic operations.
- Assisted healthcare providers during examinations and procedures to ensure smooth workflow.
- Educated patients on health maintenance and disease prevention strategies effectively.
Education
Bachelor's Degree - Healthcare Administration
University of Colorado Denver
Denver, COAssociate Degree - Medical Assisting
Cambridge College
Aurora, COSkills
- Clinic Operations
- Scheduling
- Epic EMR
- UKG
- Performance Management
- Process Improvement
- Quality Improvement
- Budget management
- Healthcare Leadership
- Staff Development
- Employee Engagement
- Patient Experience
- Staff supervision
- Effective communication
- Payroll processing
Certification
- CCMA, Current
- BLS, Current
Timeline
Supervisor Clinic Office Operation
UCHealth University of Colorado Hospital
10.2025 - Current
Clinic Supervisor
AdventHealth Integrated OB/GYN
09.2023 - 09.2025
Lead Medical Assistant
Centura Women's Health Integrated OB/GYN
01.2021 - 09.2023
Lead Medical Assistant / Clinic Supervisor
CHPG Women's Health Porter
11.2011 - 10.2020
Bachelor's Degree - Healthcare Administration
University of Colorado Denver
Associate Degree - Medical Assisting
Cambridge College