Paula Jordan

Efficiently managed incoming calls and provided timely assistance. Scheduled appointments for ERS and MERS members with precision. Processed member requests for retirement forms and ensured prompt mailing. Familiar with handling forms such as beneficiary nomination and direct deposit changes. Facilitated account maintenance by resetting passwords and unlocking accounts. Addressed email inquiries with clarity and professionalism. Managed returned mail by sorting, stamping, and distributing efficiently. Utilized Zoomerang and disability tracking systems effectively. Guided members through the sign-in process for scheduled appointments.

To perform and determine complex eligibilities for associates applying for SNAP, Medicaid, childcare and cash assistance. I would take the proper steps, starting with valid name, home address and phone number. Extended information to determine eligibility, associates would need to provide their Social Security number, education, number of household members, verifying any children under eighteen, and monthly income along with their monthly expenses. I would resolve any issues and complaints, providing excellent customer service. Helping associates start their health coverage through Medicaid. Once an associate has called stating they will be starting employment, if needed, I would help assist them with childcare services. Remembering to always make sure associates demographics are correct and up to date. Make outbound calls to associates, either to follow up or check in if any updates are needed in our system. Daily use of Outlook, Excel and RI Bridges systems. Busy inbound and outbound call center, multitasking and using my time management to ensure daily tasks are completed in a timely manner.

Maintained clean and safe environments across campus facilities. Assigned to a particular building on campus. I would clean hallways, doorknobs, railings, classrooms, gymnasium, bathrooms, stairwells, showers and locker room. Executed post-event cleaning for campus activities, ensuring readiness for subsequent use. The cleaning equipment used is brooms, vacuum, mop, and wax floors. Ensure all garbage is emptied, ensuring a clean bag is replaced. Refilled soap and toilet paper in all bathrooms, enhancing user experience and hygiene. Proper use of cleaning chemicals.