Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taelor Austin

Olympia Fields,IL

Summary

Motivated and detail-oriented Certified Nursing Assistant with a strong background in troubleshooting, customer service, and working with diverse populations. Seeking to leverage my technical aptitude, problem-solving skills, and excellent communication abilities as an HIT Service Desk Analyst I. Adept at managing requests, resolving issues, and providing outstanding support to ensure efficient service delivery.

Overview

6
6
years of professional experience

Work History

Retirement Community Health Aide

The Mather
10.2023 - Current
  • Delivered exceptional care to patients, effectively addressing concerns and resolving issues in real-time.
  • Provided support and assistance to patients with various medical conditions, ensuring their comfort while adhering to protocols.
  • Utilized medical software systems (e.g., electronic health records) to document patient care, update records, and retrieve information.
  • Assisted in troubleshooting and resolving patient or equipment-related issues, ensuring minimal disruption to care delivery.

Emergency Department Patient Care Technician

Emory Midtown Hospital
09.2022 - 08.2023
  • Facilitated front line communication between healthcare teams via Epic
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situation
  • Provided direct and indirect patient care in all forms
  • Documented and reported to nurses patient behavior observations, complaints, or physical symptoms
  • Supported patients' social and emotional needs by providing caring companionship
  • Documented patient information and care activities in electronic records

Float Pool Patient Care Tech/Patient Care Tech

Franciscan Health
11.2020 - 08.2022
  • Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs

RETAIL CASHIER

Marshalls
09.2019 - 01.2020
  • Engaged customers and built connections using a positive, upbeat attitude
  • Collaborated well with team members to carry out daily assignments and achieve team targets
  • Satisfied customers every day with fast, friendly, and knowledgeable support for their needs
  • Found ways to improve the customer experience by taking accountability and remaining positive

THIRD KEY MANAGER

Icing
11.2018 - 06.2019
  • Engaged with customers to understand and resolve issues and answer questions
  • Ordered, organized, and rotated supplies
  • Guided visitors to staff members and business locations with a warm, personable approach
  • Helped resolve problems by carefully collecting information and developing knowledgeable solutions
  • Kept work areas clean by removing debris, sweeping up dust, and organizing supplies
  • Collaborated well with team members to carry out daily assignments and achieve team targets
  • Reviewed activities regularly to identify opportunities for improvement

Education

Certified Nursing Assistant certification -

Zurik Healthcare
Homewood, IL
09.2020

High School Diploma -

Rich Central High School
Olympia Fields, IL
05.2018

Skills

  • Adaptability and Quick Learning
  • Interpersonal communication
  • Team Collaboration
  • Technical Troubleshooting & Problem Resolution
  • Customer Service & Support
  • Patient and User Interaction
  • Attention to Detail
  • Documentation & Reporting
  • Time Management & Multitasking
  • Technical Systems & Software Familiarity
  • Incident management/ticketing

Timeline

Retirement Community Health Aide

The Mather
10.2023 - Current

Emergency Department Patient Care Technician

Emory Midtown Hospital
09.2022 - 08.2023

Float Pool Patient Care Tech/Patient Care Tech

Franciscan Health
11.2020 - 08.2022

RETAIL CASHIER

Marshalls
09.2019 - 01.2020

THIRD KEY MANAGER

Icing
11.2018 - 06.2019

Certified Nursing Assistant certification -

Zurik Healthcare

High School Diploma -

Rich Central High School
Taelor Austin