Paula Kinn
Apple Electric
Lewes,DE
43
years of professional experience
Dedicated customer service professional with strong problem resolution and rapport-building skills. Proven ability to enhance client relations and foster loyalty through effective communication.
Work History
Customer Service Representative Agent
3 Years 11 Months- Resolved customer inquiries through effective communication and problem-solving skills.
- Maintained detailed records of customer interactions using internal systems.
- Educated customers on product features, benefits, and troubleshooting techniques.
- Identified recurring issues and provided feedback to management for continuous improvement initiatives.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully de-escalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Sales Associate and Customer Service Specialist
18 Years- Delivered exceptional customer service and resolved inquiries effectively.
- Developed strong relationships with customers to foster loyalty and repeat business.
- Assisted in training new sales associates on product knowledge and sales techniques.
- Maintained accurate inventory records using point-of-sale systems.
- Collaborated with team members to optimize store layout for improved product visibility.
- Analyzed sales trends to identify opportunities for promotional campaigns and events.
Sales Manager
20 Years 10 Months- Led sales team to achieve monthly targets through strategic planning and execution.
- Fostered relationships with key clients to drive loyalty and repeat business.
- Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Developed training programs that enhanced staff performance and customer engagement.
Education
Associate of Science - Dental Hygiene
Skills
Customer service
Problem resolution
Relationship building
Conflict resolution
Client relations
Establishing trust
Timeline
Customer Service Representative Agent
Apple Electric
03.2022 - 02.2026Read More
Sales Associate and Customer Service Specialist
Lighthouse of Lewes
03.2004 - 03.2022Read More
Sales Manager
Macy's
05.1983 - 03.2004Read More
Lehigh Carbon Community College
Associate of Science from Dental Hygiene
Read More