Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keanu Lemon

Sanford,FL

Summary

Proven in enhancing customer satisfaction, I excelled at Concentrix by adeptly handling high call volumes and resolving issues efficiently, showcasing my problem-solving abilities and active listening skills. My teamwork at Zaxbys and Arby's further honed my customer service expertise, contributing to significant service level improvements. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative Agent

Concentrix
05.2021 - 04.2024
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Achieved high service level scores by effectively resolving customer issues during the first contact.
  • Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.

Restaurant Team Member

Zaxbys
03.2020 - 09.2022
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.

Team Member

Arby's
03.2017 - 06.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Education

High School Diploma -

Seminole State College of Florida
Sanford, FL
06.2021

Skills

  • Customer Focus
  • Call center experience
  • Building rapport
  • Live chat support
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Service
  • Product and service solutions

Timeline

Customer Service Representative Agent

Concentrix
05.2021 - 04.2024

Restaurant Team Member

Zaxbys
03.2020 - 09.2022

Team Member

Arby's
03.2017 - 06.2019

High School Diploma -

Seminole State College of Florida

Similar Profiles

CREATE PROFILE
Keanu Lemon