Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Zimmerman

Hays,KS

Summary

My goal is to obtain an entry level position in an industry that will allow me to work remotely or hands on and build on my
customer service skills. I enjoy working with people and solving problems. I am computer literate and am looking
for a position that will reward me for a strong work ethic and willingness to learn.

Overview

3
3
years of professional experience

Work History

Customer Service Representative Agent

Teleperformance USA
06.2019 - 02.2020
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.

Retail/Food Delivery Driver

Jimmy Johns
02.2018 - 06.2019
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.

Retail Clerk

Discount Smokes
02.2017 - 01.2018
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
  • Achieved high levels of accuracy when managing inventory, resulting in minimal discrepancies and improved overall efficiency.
  • Ensured accurate cash handling procedures were followed during transactions, minimizing errors and discrepancies.
  • Assisted with inventory management, conducting regular stock checks and restocking shelves as needed.

Education

High School Diploma -

Plainville High School
Plainville, KS
05-2016

Skills

  • Customer focus
  • Call center experience
  • Building rapport
  • Live chat support
  • Typing speed
  • Critical thinking
  • Customer service
  • Data entry
  • Customer relations
  • Product sales

Timeline

Customer Service Representative Agent

Teleperformance USA
06.2019 - 02.2020

Retail/Food Delivery Driver

Jimmy Johns
02.2018 - 06.2019

Retail Clerk

Discount Smokes
02.2017 - 01.2018

High School Diploma -

Plainville High School

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Kendra Zimmerman