Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Paula Knapp

Opelika

Summary

Store Manager with extensive experience at Dollar General, specializing in sales forecasting and supplier negotiation. Proven ability to lead teams in improving customer service and operational efficiency. Developed strategic promotions that significantly increased sales and implemented cost-saving initiatives, demonstrating strong financial reporting and leadership capabilities.

Overview

15
15
years of professional experience

Work History

Store Manager

Dollar General
Opelika
04.2021 - 04.2025
  • Planned special promotions and discounts based on market trends.
  • Created weekly work schedules for store personnel.
  • Developed supplier relationships to negotiate favorable pricing.
  • Prepared monthly reports detailing sales figures, expenses, and profits.
  • Identified cost-saving opportunities through waste reduction initiatives.
  • Maintained accurate employee performance review records.
  • Managed daily banking activities, including deposits and withdrawals.
  • Implemented systems for efficient tracking of stock movement.

Customer Service Supervisor

Afni Call Center
Opelika
08.2017 - 04.2021
  • Ensured compliance with company standards for handling customer inquiries.
  • Created daily, weekly, and monthly reports on customer service activities.
  • Identified process improvement opportunities in customer service and developed strategic solutions.
  • Supervised and trained customer service staff to enhance service delivery.
  • Recruited qualified personnel to fill open positions in department.
  • Conducted regular team meetings to address policy changes and operational issues.
  • Provided coaching and mentoring to junior customer service representatives.
  • Collaborated with upper management on initiatives for departmental improvements.

CAP 2 Supervisor

Walmart
Auburn
08.2013 - 08.2017
  • Facilitated interdepartmental collaboration to drive joint project success.
  • Conducted regular progress meetings with CAP 2 team, delivering actionable feedback.
  • Developed and implemented comprehensive training plans for new employees.
  • Elevated customer service levels by implementing targeted strategies for CAP 2 system.
  • Resolved customer issues related to CAP 2 system promptly and effectively.
  • Maintained accurate records of all project-related activities within CAP 2 team.
  • Provided necessary technical support to CAP 2 team members.
  • Advised management on potential risks associated with CAP 2 team projects.

Office Manager

Bucks Small Engine Repair
Smiths Station
06.2010 - 08.2013
  • Coordinated meetings, conferences, and travel arrangements for department activities.
  • Developed and implemented office policies and procedures to enhance operational efficiency.
  • Performed bookkeeping duties, including reconciling bank statements and creating journal entries.
  • Managed customer inquiries via phone and email with professionalism.
  • Created Excel spreadsheets to track vacation requests and sick days.
  • Provided comprehensive administrative support to management, including report and presentation preparation.

Education

Bachelor of Arts - Business Administration And Management

Hills Secretarial Business School
United Kingdom
05-1986

Skills

  • Sales forecasting and inventory management
  • Supplier negotiation
  • Financial reporting
  • Customer service
  • Team leadership

Affiliations

  • Three day eventing

Accomplishments

  • Top 1% in dollar general of whole company 2024

Timeline

Store Manager

Dollar General
04.2021 - 04.2025

Customer Service Supervisor

Afni Call Center
08.2017 - 04.2021

CAP 2 Supervisor

Walmart
08.2013 - 08.2017

Office Manager

Bucks Small Engine Repair
06.2010 - 08.2013

Bachelor of Arts - Business Administration And Management

Hills Secretarial Business School

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