PAULA MASNICA
Palos Hills,IL
Summary
Dedicated and compassionate professional with experience in healthcare screening, administrative support, and customer service. Proven ability to communicate effectively in fast-paced environments while maintaining confidentiality and accuracy. Adept at supporting clinical teams, handling sensitive information, and providing a high standard of service to diverse populations. Bilingual in English and Polish, with a strong commitment to professional growth in healthcare or administrative roles.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Loyola Medical Center
Maywood, IL
03.2025 - Current
- Coordinated patient scheduling to optimize clinic efficiency and reduce wait times.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Managed electronic health records system, ensuring compliance with HIPAA regulations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Facilitated communication between healthcare providers and patients to enhance care coordination.
- Prepared patient charts by properly filing charts and transcribing pertinent information.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
COVID-19 Screener
CovidGen LLC
Chicago, IL
01.2021 - 01.2023
- Offered protective masks and face shields to guests.
- Monitored patient flow within the facility while enforcing social distancing rules.
- Collected specimens from patients suspected of having contracted Covid 19 virus as per established protocol:
- Administered health questionnaires to assess COVID-19 symptoms and exposure risks.
- Performed basic, non-invasive medical assistant duties.
- Restocked supplies and cleaned equipment between patients.
- Followed up with patients via telephone or email regarding their test results and answered any additional questions they may have had.
- Ensured confidentiality and sensitivity when handling personal health information.
- Assisted patients with completing COVID-19 screening forms and questionnaires.
Cashier
International Autos
Orland Park, IL
01.2020 - 01.2021
- Issued receipts, refunds, credits or change due to customers.
- Processed customer payments quickly and returned exact change and receipts
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained productive relationships with employees.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Associate of Applied Science - Accounting
TRITON COLLEGE
High School Diploma - undefined
AMOS ALONZO STAGG HIGH SCHOOL
01.2021
Skills
- Telephone communication
- Customer Service Excellence
- Medical Administrative Support
- Data Entry & Documentation Accuracy
- HIPAA Compliance & Confidentiality
- Team Collaboration & Cross-Functional Support
- Appointment Scheduling & Patient Coordination
- Problem Solving & Decision Making
- Adaptability in High-Pressure Environments
- Bilingual Communication — Fluent in English & Polish
- Friendly, positive attitude
- Dependable and responsible
LANGUAGES
English: Fluent
Polish: Fluent
Timeline
Service Coordinator
Loyola Medical Center
03.2025 - Current
COVID-19 Screener
CovidGen LLC
01.2021 - 01.2023
Cashier
International Autos
01.2020 - 01.2021
High School Diploma - undefined
AMOS ALONZO STAGG HIGH SCHOOL
Associate of Applied Science - Accounting
TRITON COLLEGE