Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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PAULA MASNICA

Palos Hills,IL

Summary

Dedicated and compassionate professional with experience in healthcare screening, administrative support, and customer service. Proven ability to communicate effectively in fast-paced environments while maintaining confidentiality and accuracy. Adept at supporting clinical teams, handling sensitive information, and providing a high standard of service to diverse populations. Bilingual in English and Polish, with a strong commitment to professional growth in healthcare or administrative roles.

Overview

6
6
years of professional experience

Work History

Service Coordinator

Loyola Medical Center
03.2025 - Current
  • Coordinated patient scheduling to optimize clinic efficiency and reduce wait times.
  • Facilitated communication between medical staff and patients to enhance service delivery.
  • Managed electronic health records system, ensuring compliance with HIPAA regulations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Facilitated communication between healthcare providers and patients to enhance care coordination.
  • Prepared patient charts by properly filing charts and transcribing pertinent information.
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.

COVID-19 Screener

CovidGen LLC
01.2021 - 01.2023
  • Offered protective masks and face shields to guests.
  • Monitored patient flow within the facility while enforcing social distancing rules.
  • Collected specimens from patients suspected of having contracted Covid 19 virus as per established protocol:
  • Administered health questionnaires to assess COVID-19 symptoms and exposure risks.
  • Performed basic, non-invasive medical assistant duties.
  • Restocked supplies and cleaned equipment between patients.
  • Followed up with patients via telephone or email regarding their test results and answered any additional questions they may have had.
  • Ensured confidentiality and sensitivity when handling personal health information.
  • Assisted patients with completing COVID-19 screening forms and questionnaires.

Cashier

International Autos
01.2020 - 01.2021
  • Issued receipts, refunds, credits or change due to customers.
  • Processed customer payments quickly and returned exact change and receipts
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Built and maintained productive relationships with employees.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Associate of Applied Science - Accounting

TRITON COLLEGE

High School Diploma - undefined

AMOS ALONZO STAGG HIGH SCHOOL
01.2021

Skills

  • Telephone communication
  • Customer Service Excellence
  • Medical Administrative Support
  • Data Entry & Documentation Accuracy
  • HIPAA Compliance & Confidentiality
  • Team Collaboration & Cross-Functional Support
  • Appointment Scheduling & Patient Coordination
  • Problem Solving & Decision Making
  • Adaptability in High-Pressure Environments
  • Bilingual Communication — Fluent in English & Polish
  • Friendly, positive attitude
  • Dependable and responsible

LANGUAGES

English: Fluent
Polish: Fluent

Timeline

Service Coordinator

Loyola Medical Center
03.2025 - Current

COVID-19 Screener

CovidGen LLC
01.2021 - 01.2023

Cashier

International Autos
01.2020 - 01.2021

High School Diploma - undefined

AMOS ALONZO STAGG HIGH SCHOOL

Associate of Applied Science - Accounting

TRITON COLLEGE

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