Paula Medina
Bryan,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Branch Operations Supervisor
Aggieland Credit Union
College Station, TX
03.2025 - Current
- Handled escalated customer issues, providing satisfactory resolutions while maintaining professionalism at all times.
- Oversaw employee training programs, ensuring staff were well-equipped with necessary skills to perform their job duties effectively.
- Managed daily branch operations, ensuring smooth functioning and adherence to company policies.
- Monitored branch performance metrics regularly, taking corrective actions as needed to maintain desired results.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reconciled general ledger accounts directly related to operations.
- Ensured optimal staffing levels by managing schedules, vacations, and time-off requests of branch employees.
Financial Services Officer
Brazos Valley School Credit Union
College Station, TX
06.2008 - 08.2024
- Built trusted relationships with clients to foster loyalty and promote referrals within the community.
- Ensured smooth transactions by accurately processing loan applications, account openings, and various banking services requests.
- Maintained detailed records of all transactions for easy retrieval during audits or investigations.
- Delivered exceptional customer service through prompt response times, clear communication, and a thorough understanding of client objectives.
Education
High School Diploma -
Travis B Bryan High School
Bryan, TXSkills
- Credit Union Operations
- Loan Processing
- Loan Product Knowledge
- Decision-making
- Goals and performance
- Verbal/written communication
- Training and development
- Staff supervision
- Cross Selling
- Member Services
- Cash handling
- Interviewing and hiring
Timeline
Branch Operations Supervisor
Aggieland Credit Union
03.2025 - Current
Financial Services Officer
Brazos Valley School Credit Union
06.2008 - 08.2024
High School Diploma -
Travis B Bryan High School