Aasa Graham
Wrightstown,NJ
Summary
Motivated Branch Manager passionate about providing excellent member service and exceeding expectations. Talented professional well-versed in credit union policies and procedures.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
ABCO Federal Credit Union
04.2018 - Current
- Maintain friendly and professional member interactions.
- Assess employee performance and develop improvement plans.
- Submit loan applications to the loan underwriters for verification and approval.
- Direct and supervise the staff and daily operations in the branch.
- Learn about member's financial needs, establish trust and optimize sales opportunities resulting in quality member service.
Branch Supervisor
ABCO Federal Credit Union
01.2017 - 04.2018
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the Branch Manager.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Provided backup to Branch Manager whenever necessary.
Member Service Representative
ABCO Federal Credit Union
02.2016 - 01.2017
- Assisted members with opening or closing accounts, completing loan applications and signing up for new services.
- Processed member transactions promptly, minimizing wait times.
- Answered member inquiries regarding account balances, transaction history, services charges and interest rates.
Member Service Representative
Police And Fire Federal Credit Union
01.2014 - 12.2015
- Maintained friendly and professional member interactions.
- Processed various transactions.
- Originated, reviewed, processed, and closed on loan applications.
Teller
Citizens Bank
07.2007 - 01.2014
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to the loan department.
- Processed customer transactions.
Education
High School Diploma - Required Courses
South Fork High School
Stuart, FL05.2004
Skills
- Multitasking Abilities
- Bank Compliance
- Monthly Audits
- Teller Training
- Credit Union Operations
- Staff Management
- Cash Handling
- Operational Efficiency
Licenses
NLMS License
Certification
- CNP - Certified Notary Public
Timeline
Branch Manager
ABCO Federal Credit Union
04.2018 - Current
Branch Supervisor
ABCO Federal Credit Union
01.2017 - 04.2018
Member Service Representative
ABCO Federal Credit Union
02.2016 - 01.2017
Member Service Representative
Police And Fire Federal Credit Union
01.2014 - 12.2015
Teller
Citizens Bank
07.2007 - 01.2014
High School Diploma - Required Courses
South Fork High School
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