Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Mercer

Liberty Hill,TX

Summary

Results-driven case manager with expertise in crisis intervention, service plan development, and client advocacy. Proven ability to monitor progress and adapt strategies for optimal outcomes. Skills in managing diverse behaviors and fostering effective classroom environments.

Overview

21
21
years of professional experience

Work History

Intense Case Manager

Bluebonnet Trails Community Services
Round Rock, Texas
11.2017 - 02.2026
  • Managed case documentation, ensuring compliance with state regulations and agency policies.
  • Monitored client progress and adjusted service plans to improve effectiveness.
  • Conducted crisis intervention sessions, providing immediate support and resources to clients.
  • Educated clients about available resources to enhance their well-being and independence.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Monitored client progress through regular follow-up contacts.

Intensive Case Manager

Texanacenter
Rosenberg, Texas
01.2011 - 07.2016
  • Facilitated communication among clients, families, and service providers to enhance collaboration and support.
  • Developed individualized treatment strategies based on client assessments.
  • Coordinated care plans for clients with mental health and substance use challenges.
  • Assisted clients in navigating community resources and support services to improve access to care.
  • Monitored client progress, adjusting care plans to ensure alignment with evolving needs.
  • Educated clients on coping strategies and skills for daily living.
  • Advocated for client needs within healthcare systems and community agencies.

Long Term Substitute Teacher

Lamar Consolidated Independent School District
Rosenberg, Texas
08.2005 - 12.2010
  • Delivered engaging lessons in diverse subjects, fostering student interest and participation across multiple grade levels.
  • Managed classroom behavior to cultivate a positive learning environment and encourage student collaboration.
  • Collaborated with teachers to develop and implement lesson plans.
  • Communicated effectively with students, parents, and staff regarding academic progress.
  • Adapted instructional materials to meet the needs of all learners.
  • Utilized technology resources to enhance teaching effectiveness and increase student engagement.

Education

Bachelor of Arts - Psychology

Argosy University
Orange, CA
12-2010

Associate of Arts - Education

Wharton County Junior College
Wharton, TX
07-2008

Skills

  • client assessment
  • crisis intervention
  • case documentation
  • service planning
  • care coordination
  • advocacy skills
  • effective communication
  • client education
  • team collaboration
  • time management

Timeline

Intense Case Manager

Bluebonnet Trails Community Services
11.2017 - 02.2026

Intensive Case Manager

Texanacenter
01.2011 - 07.2016

Long Term Substitute Teacher

Lamar Consolidated Independent School District
08.2005 - 12.2010

Bachelor of Arts - Psychology

Argosy University

Associate of Arts - Education

Wharton County Junior College
Paula Mercer