Summary
Overview
Work History
Education
Skills
Accomplishments
Lab re-alignment
Timeline
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Paula Miller

Dalton,MA

Summary

Dynamic leader with a proven track record at Essilor/Luxottica Perferx Optical, excelling in team motivation and conflict resolution. Enhanced lab efficiency through innovative process design and quality control standards, fostering a collaborative environment. Skilled in coaching and mentoring, driving performance improvements while maintaining high customer satisfaction.

Overview

22
22
years of professional experience

Work History

Lab Manager

Essilor/Luxottica Perferx Optical
08.2014 - Current
  • Established and maintained quality control standards.
  • Ensured high levels of customer satisfaction by addressing concerns promptly, maintaining open communication channels with customer service team.
  • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Interviewed, hired and trained lab technicians to perform
  • Improved lab efficiency by implementing automated processes.
  • Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
  • Set and oversaw quality assurance guidelines for laboratory work.

Finishing Team Leader

Perferx Optical
12.2002 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

High School Diploma -

Taconic High School
Pittsfield, MA
06-1999

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • People management
  • Staff training
  • Coaching and mentoring
  • Problem-solving
  • Analytical thinking
  • Conflict resolution
  • Mentoring
  • Staff education and training
  • Performance evaluations
  • SMART goals
  • Lean manufacturing
  • Project management

Accomplishments

APEX certificate

APEX certified trainer

Pillar of WORLD program

Featured in "Lab Talk" magazine for lab process suggestion.

Lab re-alignment

Our lab has been fortunate to receive MEI edgers last year. This involved a complete redesign of the lab. Also many process changes to help aid in our new workflow. We have improved the work flow in our tracing and frame manager departments as well. Have also implemented "cell formations" to streamline workflow and gain efficiencies. I played a large role in project management in these areas.





Timeline

Lab Manager

Essilor/Luxottica Perferx Optical
08.2014 - Current

Finishing Team Leader

Perferx Optical
12.2002 - Current

High School Diploma -

Taconic High School

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