Summary
Overview
Work History
Education
Skills
Timeline
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Paula Moore

Paula Moore

Olathe,KS

Summary

Driven Medical Office Specialist with proven expertise in patient care coordination and HIPAA compliance, honed at Rehab Consultance. Excelled in enhancing patient satisfaction through empathetic communication and efficient administrative support, including patient scheduling and document management. Demonstrates a strong blend of technical proficiency and interpersonal skills, ensuring high-quality care and confidentiality.

Overview

19
19
years of professional experience

Work History

Medical Office Specialist/Medical Assistant

Rehab Consultance
03.2022 - Current
  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained cleanliness and orderliness of examination rooms to create a welcoming environment for patients.

CNA Geriatric Care and Companion

Senior Helpers - Overland Park. Self Employed
05.2021 - 01.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Completed Alzheimer's & Dementia Senior Gems Training.
  • Virtual Dementia Tour -Understanding better care

Unit Secretary/CNA

Saint Luke's South Hospital
12.2005 - 12.2021
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Worked with the patient Team
  • Medical Record Request , faxes, scan documents.

Education

No Degree - General Studies , CNA

Neosho County Community College
Chanute, KS
01.2004

Skills

  • Patient Scheduling through electronic medical record program (ECW)
  • HIPAA Compliance
  • Patient confidentiality
  • Providing basic assistance with procedure
  • Faxing, and scanning documents

Timeline

Medical Office Specialist/Medical Assistant

Rehab Consultance
03.2022 - Current

CNA Geriatric Care and Companion

Senior Helpers - Overland Park. Self Employed
05.2021 - 01.2024

Unit Secretary/CNA

Saint Luke's South Hospital
12.2005 - 12.2021

No Degree - General Studies , CNA

Neosho County Community College

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Paula Moore