Paula Muskin
Savannah,TN
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Public Service Administrator
Illinois Department Of Children And Family Services
2021.03 - 2023.12
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Collaborated with community members to develop and implement service initiatives.
- Established and maintained relationships with key stakeholders.
- Implemented strategies to increase public awareness of social and community service programs.
- Conducted outreach activities to engage local stakeholders in programs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Child Welfare Advanced Specialist
Illinois Department Of Children And Family Services
1998.12 - 2021.03
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Monitored and tracked project execution of tasks.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Collected, organized and provided data to maintain program status and customer commitments.
- Facilitated development and reporting of program metrics.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Supervisor III
Lutheran Social Services Of IL
1990.06 - 1998.06
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
Masters of Social Work - Social Work
Loyola University of Chicago
Chicago, IL06.1992
Bachelor of Arts - Sociology
Indiana University Northwest
Gary, IN06.1987
Skills
- Written and Verbal Communication
- Service Planning
- Interviewing Skills
- Client Needs Assessments
- Client Meetings
- Staff Oversight
- Cultural Awareness
- Multitasking Abilities
- Community Outreach
Volunteered for Meals on Wheels
Worked as needed as a Medical Social Worker for Innovated Home Health.
When I worked at Lutheran Social Services I ran the program for Illinois Department of Mental Health and Developmental Disabilities. I was in charge of accreditations for this program and succeeded every time they came to make sure we were following their guidelines.
I also was in charge of recruiting perspective foster parents, trained and licensed them.
I was in charge of admissions to the program for Illinois Department of Children and Family Services and Department of Mental Health and Developmental Disabilities.
I assisted the Director with budgets, training new staff and new supervisors.
I taught first aid and CPR for new workers and foster parents.
Work Preference
Work Type
Part TimeWork Location
HybridImportant To Me
Flexible work hoursWork from home optionWork-life balanceAccomplishments
- Supervised team of 4 staff members.
- Collaborated with team of 5 in the development of plans for clients we service..
- Achieved Permanency through effectively helping with promptly linking clients with services, assisting workers with their writing skills so they could turn it into court so they would know what is happening on the case..
- Documented and resolved problems which led families to become involve with the Department of Children and Family Services.
- Attend trainings to increase my knowledge of issues effecting children and families. To help workers improve their sills so they can achieve their goals they set.
Timeline
Public Service Administrator
Illinois Department Of Children And Family Services
2021.03 - 2023.12
Child Welfare Advanced Specialist
Illinois Department Of Children And Family Services
1998.12 - 2021.03
Supervisor III
Lutheran Social Services Of IL
1990.06 - 1998.06
Masters of Social Work - Social Work
Loyola University of Chicago
Bachelor of Arts - Sociology
Indiana University Northwest
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