Paula Osorio
Hollywood,FL
Summary
Proven achiever with experience at European Wax Center, adept in enhancing guest loyalty and store reputation through exceptional customer service and problem resolution skills. Excelled in team collaboration and organization, significantly improving productivity. Skilled in merchandising and guest services, consistently delivering results beyond expectations.
Overview
1
1
year of professional experience
Work History
Guest Sales Associates
European Wax Center
07.2023 - Current
- Maintained a clean and organized store environment to create a positive shopping experience.
- Provided assistance in training new team members, fostering a collaborative work atmosphere for improved productivity levels.
- Handled cash register transactions accurately, maintaining proper cash handling procedures at all times.
- Adapted communication style based on individual guest needs or preferences, ensuring optimal understanding of product offerings.
- Managed multiple tasks simultaneously during peak hours, maintaining composure under pressure.
- Enhanced store reputation through friendly interactions and exceptional customer service skills.
- Improved guest loyalty by resolving customer issues promptly and professionally.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Science - Nursing
Broward College
Fort Lauderdale, FL01.2025
High School Diploma -
Nova High School
Davie, FL06.2022
Skills
- Goal-Oriented
- Organization
- Brand Awareness
- Merchandising
- Customer Service
- Guest Services
- Problem Resolution
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Guest Sales Associates
European Wax Center
07.2023 - Current
Associate of Science - Nursing
Broward College
High School Diploma -
Nova High School
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