Paula Ostholthoff

• Oversaw daily operations, ensuring efficiency and adherence to company policies.
• Implemented process improvements leading to enhanced workflow and productivity.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.

• Resolved conflicts effectively while maintaining professionalism in high-stress situations.
• Increased sales by upselling products tailored to individual customer needs.
• Efficiently handled escalated calls, ensuring satisfactory resolutions for customers and company.
• Coordinated scheduling and confirmed estimates while managing multiple communication channels.
• Utilized CRM software to track interactions and manage sales pipeline effectively.

• Enhanced guest experiences by promptly addressing needs and concerns onboard.
• Ensured safe vessel navigation through diverse sea conditions for crew and passengers.
• Trained junior crew on safety protocols, enhancing overall team effectiveness.
• Executed mooring and towing operations, ensuring secure vessel positioning and safety.
• Developed and implemented hurricane safety plans, monitoring weather for crew protection.
• Utilized navigational tools for safe docking and undocking decisions on vessels.
• Multiple years acquiring 48,000 nautical miles
• Yacht charters, deliveries, management, and salvage

• Strengthened customer loyalty through attentive service and issue resolution.
• Handled inquiries via email, text, social media, and phone promptly.
• Promoted marina availability and events through targeted marketing strategies.
• Established safety standards and guidelines to enhance marina operations.
• Executed nonjudicial sales of vessels efficiently and effectively.
• Collaborated with maritime professionals on marina-related legal and compliance issues.

• Developed Relationships With Guests To Promote Sales Of Memberships And Donations To Increase Revenue For Museum And Experiences For Patrons
• Provide History Facts To Guests/Members About Lighthouse, Keeper's House, Coast Guard Station, And Archaeological Department

Maximized claim settlements by negotiating with insurance adjusters for diverse properties.

• Pursued sales leads and ensured timely payment follow-up for optimal cash flow.
• Drafted and organized agreements, invoices, and addendums for streamlined operations.
• Utilized XActimate and EagleView software for accurate claim assessments and documentation.
• Guided clients through the claim process, minimizing stress and disruption post-disaster.

• Determined property values through comprehensive market analysis for clients.
• Coordinated inspections, appraisals, and showings to facilitate smooth transactions.
• Established strong client relationships by providing personalized service and effective communication.