Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Paula Otalora Avila

Hollis

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Passionate about public service and community involvement. Interested in getting life-experience opportunities that will allow me to grow career-wise.

Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.

Overview

7
7
years of professional experience

Work History

Authorization Liason, Office Staff

Mark Medical Care, PLLC
09.2022 - Current
  • Detailed work concentration managing medical portal system and excel logs that keep all authorizations request up-to date of two different office location.
  • Facilitated communication between the providers, insurances and managers, via phone call, emails and proper documentation of each case.
  • Understanding of the procedures provided and each insurance guidelines to each of the procedures to provide appropriate and effective request with a high percentage of approvals.
  • When needed assisted providers to file appeal request and organized peer-to-peer appointments.
  • Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
  • Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
  • Boosted staff morale and engagement through organization of team-building activities.

Barista

Felix Roasting Co.
12.2021 - 09.2022
  • Take customers' orders with attentive listening and a positive attitude
  • Kept a tidy and clean workplace, as well as maintaining the establishment's expectations.
  • Handled food meant for sale to our customers with responsibility and keen attention to the NYC health code.
  • Ensure customers received their orders within an acceptable period of waiting time
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.

Internship Assistant

Tortorelli Immigration Law Center, PLLC
12.2019 - 09.2021
  • Took care of phone calls and payments made by clients and new possible clients
  • Assisted the attorney by filling out forms that must be sent to USCIS and Immigration Court

Catering Server

Catering Inc
06.2018 - 07.2019
  • Took customers' orders by recording requested menu items and substitutions. Worked multi-course dinners with pre-plated foods.

Education

B.A. - English, Creative Writing

Hunter College
New York, NY
06.2027

Advanced Regents High School Diploma - undefined

Veritas Academy
06.2020

Skills

  • Spanish and English skills

  • Strong communication skills

  • Outgoing personality

  • Strong team member

  • Organization and efficiency

  • Analytical thinking

  • Client-focused

  • Attentive listening

  • Patient and reliable

  • Innovative thinker

  • Strong teamwork

  • Data entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Authorization Liason, Office Staff

Mark Medical Care, PLLC
09.2022 - Current

Barista

Felix Roasting Co.
12.2021 - 09.2022

Internship Assistant

Tortorelli Immigration Law Center, PLLC
12.2019 - 09.2021

Catering Server

Catering Inc
06.2018 - 07.2019

Advanced Regents High School Diploma - undefined

Veritas Academy

B.A. - English, Creative Writing

Hunter College

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