Paula Parker
Lompoc,CA
Summary
Dynamic Assistant Store Manager at The Home Depot Inc, skilled in team building and strategic planning. Successfully mentored staff, enhancing customer satisfaction through effective issue resolution. Proven ability to analyze sales data, driving operational improvements and fostering a positive work culture. Strong communicator with a focus on employee development and engagement.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
The Home Depot Inc
6681/6638
11.2012 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Human resources functions, including complex investigations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Massage And Bodywork
Bryan College
Gold River, CA01.2007
Skills
- Communication skills, including difficult conversations
- Problem-solving
- Customer service and engagement
- Retail operations
- Team building and leadership
- Issue resolution
- Human resource policies
- Consultative sales
- Verbal and written communication
- Decision-making
- Schedule management
- Store opening and closing
- Attention to detail
- Strategic planning
Timeline
Assistant Store Manager
The Home Depot Inc
11.2012 - Current
Massage And Bodywork
Bryan College