Paula Peru
Child Watch/Membership Coordinator
Summary
Knowledgeable and dedicated customer service professional experience. Solid team player with outgoing, positive demeanor and proven skills in establishing member relationships. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Language
Work History
Child Watch /Membership Coordinator
J.E.R Chilton YMCA
01.2022 - Current
- Oversaw 30+ part-time staff : Including hiring, training and coordinating schedules based on operational needs
- Expanded Parents Night Out events : Increased the number of events from 12 to 18, resulting in a 50% growth in opportunities.
- Enhanced Event Capacity : Raised the allowed attendance from 30 to 60 kids, achieving a 100% increase in capacity.
- Launched Parents Day Out program : Program offers six events annually, enabling 20 children to participate.
- Established Child Watch Service for children ages 5-10 : Staffed an independent Child Watch team to ensure appropriate play time for children ages 5-10 years of age.
- Managed a $190,397 department budget , overseeing program supplies, food, maintenance, materials, and training fees, while maintaining efficient purchasing and inventory control.
- Developed and implemented a product setup in CORE to ensure efficient registration for members.
- Planned and executed quarterly Family Fun Nights and Annual Healthy Kids day, contributing to membership retention and community engagement.
Child Watch Lead
Haselwood YMCA
02.2017 - 12.2019
- Directly responsible for the daily activities and operations of 15 part-time child watch employees.
- Contributed to staff meetings discussing program improvements, sharing insights gained from direct interactions with the children.
- Implemented daily routines and activities to stimulate and engage children.
Skills
- Excellent Communication
Membership Processing
Program Improvement
Process Improvement
Written and oral communication
Strategic sales knowledge
Time Management
Data Evaluation
Staff Scheduling
Excellent Communication
Timeline
Child Watch /Membership Coordinator
J.E.R Chilton YMCA
01.2022 - Current
Child Watch Lead
Haselwood YMCA
02.2017 - 12.2019
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