Paula Pfeffer
Dexter,ME
Summary
Dedicated CCMA with a positive attitude and strong customer service skills. Experienced in managing patient interactions and enhancing clinic operations. Committed to fostering teamwork and improving patient experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CCMA
SAINT FRANCIS MEDICAL CENTER
225 PHYSICIANS PARK DRIVE
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CCMA
SOUTHEAST HEALTHCARE
1012 ONE MILE ROAD
04.2016 - 05.2019
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Medical Receptionist
SOUTHEAST HEALTHCARE
1012 ONE MOILE ROAD DEXTER MO 63841
04.2016 - 05.2019
- Managed patient scheduling and appointment confirmations, ensuring efficient clinic operations.
- Coordinated communication between patients, physicians, and insurance providers to streamline processes.
- Implemented electronic health record systems for improved data accuracy and accessibility.
- Trained new staff on office procedures and software systems to enhance team performance.
- Led initiatives to enhance patient check-in processes, reducing wait times significantly.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
High School Diploma -
Dexter High School
Dexter, MO09-1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Certified Medical Assistant class online. Took my national testing at a testing site and passed first try.
- Patient care/ customer care is the most important.
Timeline
CCMA
SAINT FRANCIS MEDICAL CENTER
09.2022 - Current
CCMA
SOUTHEAST HEALTHCARE
04.2016 - 05.2019
Medical Receptionist
SOUTHEAST HEALTHCARE
04.2016 - 05.2019
High School Diploma -
Dexter High School